Windows 10: Factory reset stuck on 35%

So I’m trying to clean my laptop completely because I’m going to sell it, but when I proceeded with the factory reset, it got stuck on 35% and it doesn’t want to move, I don’t know what to do, my laptop has fairly good specs, so I really can’t understand why is taking so long

Does somebody know what to do? Please help!

submitted by /u/YTMrHatena
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:)

 

Stuck during factory reset.


So the Factory reset has been stuck at 2% for the last 8 hours.

 

Windows 10 Update stuck at 35% completed

Hi Johanson,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As per the description I understand that your device is stuck at 35% of installation of Windows Updates, we will help you with this issue.

Do let us know the following to assist you better with this issue:

• Are you using wired/ wireless internet connection?
• Have you installed any anti-virus software on your device?
• Were you able to see any error code/ error message with this issue?

This issue might be due to the anti-virus software or corrupted Windows Update Components.

I suggest you to remove all the external devices except mouse and keyboard, hard reboot the computer and perform the below troubleshooting steps.

Method 1:

Step 1: I suggest you to switch to wired connection (Connected the internet cable to your device) and try if you are able to install the Windows Updates. Also, try to uninstall the anti-virus
software installed on your device.

If the issue still persists,

Step 2: I suggest you to
run the Windows Update troubleshooter and check.

Windows Update Troubleshooter resolves problems that prevents you from updating windows.

Steps:

• Press Windows key and type
  Troubleshooting.
• Click on Troubleshooting and click on
  View all in the left pane.
• Select Windows Update to run theWindows Update Troubleshooter
  and follow the on-screen instructions.

If the issue still persists then,

Method 2: I suggest you to try the steps mentioned in
Reset Windows Update components
and check if you are able to find the Windows Updates.

Registry disclaimer: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that
you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

Refer to the below article to backup and restore the registry in Windows:

http://support.microsoft.com/kb/322756/

Note: The above links applies to Windows 10 as well.

Hope it helps. Reply to the post with an updated status of this issue, we will be happy to assist you further.

 

Stuck In Set Up Loop After Factory Reset

Thanks, I can look at that now I'm on a laptop. Here was the screen tapping F11:





and this was the system before restoring it: