Windows 10: Failure to get past windows logo screen

Discus and support Failure to get past windows logo screen in Windows 10 Support to solve the problem; Hi Not sure this is the right forum as I cannot actually successfully get to windows desktop. A few weeks ago I started to get screen freezes once... Discussion in 'Windows 10 Support' started by kevvyb, Oct 22, 2019.

  1. kevvyb Win User

    Failure to get past windows logo screen


    Hi

    Not sure this is the right forum as I cannot actually successfully get to windows desktop.

    A few weeks ago I started to get screen freezes once into the windows desktop. Sometimes immediately and other times when machine left to idle. I don't use hibernation. These were resolved by a restart and I clearly should have paid more attention then. Initially I thought it was the latest Windows update which was causing this, but maybe not.

    Can't get into to verify windows version but should be latest Win 10 pro.

    What happens now:

    Drive is encrypted with truecrypt and after the post screens the prompt to enter the TC key is displayed and appears to work. Windows logo appears but machine goes straight into scan & repair C:. This completes pretty quickly and then machine reboots and (having entered TC key again) it goes into Prep for auto repair. The Blue Screen but not the BSOD.

    System restore fails
    • Uninstalling updates - both fail and just give messages leading to reset PC
    • System Image recovery - Not found maybe due to encryption?
    • Start up repair doesn't work
    • What can I do with the Command Prompt?! Have tried running SFC from there > said 100% complete but with message that "Windows Restore Protection could not perform the requested operation". Probably why it finished so fast!
    The tried DISM /online /cleanup image /checkHealth this gave error 50 " DISM does not support servicing windows PE with the online option."Interestingly in the command prompt windows the drive is shown as X which as far as I know is the truecrypt encrypted volume letter for the fisrt of my data drives, D when mounted.Have tried to change directory to C but this does not appear to be working.
    Where I am at now
    Regardless of cause of this, corrupted system drive, something to do with TC encryption or windows update/hardware issues, I am thinking of changing PC in any case. No worries with data. Have that all copied elsewhere. BUT I need to get my windows 10 pro (digital ?) licence key so as not to have to buy Win10 Pro if possible. I thought I had this recorded somewhere and I am still looking. This machine is running on a Win7 pro RETAIL install upgraded to win10pro retail licence (or digital key?) in the period when MS was offering this for free.

    Now cannot remember what I need to install this on a new machine. I still have the relevant Win 7 pro retail disks. If I can still use these disks to create a new Win10 Pro licence on a new machine whatever is wrong with the system drive is not a huge issue, maybe apart from the deactivation of MS Office licence but maybe I can do that through my MS account.

    Any help you can give much appreciated.

    :)
     
    kevvyb, Oct 22, 2019
    #1

  2. Windows 10 Stuck on logo screen with spinning dots

    This suggestion isn't helpful at all. If I can't even get past the boot screen with spinning dots there is no way to access the recommended steps.

    I have two Windows 10 computers. This afternoon I left my backup desktop at a repair shop because the screen goes black after I log in. They've seen this with quite a few Windows 10 computers. This evening my primary computer (laptop) won't get past the
    Microsoft logo screen.

    Ive been using Windows computers for over 20 years and never encountered this level of difficulty until Windows 10!
     
    SandyMcMahon, Oct 22, 2019
    #2
  3. Windows 10. Does not boot past the Windows logo screen.

    Hi,

    One of the possible reasons that this issue occurs is due to corrupted or missing system files. For us to isolate the issue, we’ll be needing the following details:

    • Did you make any changes to the computer prior to this issue?
    • Did you encounter any error messages?
    • Did anything happen after the Windows logo or it just turned black screen or reboot?

    In the meantime, we recommend that you follow the resolution provided by Greg Carmack - Windows MVP in this
    thread and check if it will help you with the issue.

    Let us know how it goes.
     
    Efraim Gar, Oct 22, 2019
    #3
  4. 95Viper Win User

    Failure to get past windows logo screen

    Black screen after 'Starting Windows' sequence

    Sounds like the old... windows black screen of death.

    Try this quoted from "VisiHow" article "Repair Windows 7 Black Screen of Death":

    They, also, have some other options there, too.
    Google search and you will find a lot of the "Windows Black Screen of Death with cursor" fixes.
     
    95Viper, Oct 22, 2019
    #4
Thema:

Failure to get past windows logo screen

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