Windows 10: Family account access

Discus and support Family account access in User Accounts and Family Safety to solve the problem; I get the following error when trying to add an account: "We couldn't connect to Microsoft family right now, so your family on this device might not... Discussion in 'User Accounts and Family Safety' started by AmeeraAl-shekaili, Sep 16, 2020.

  1. Family account access

    I get the following error when trying to add an account:

    "We couldn't connect to Microsoft family right now, so your family on this device might not be up to date. "

    I added accounts for my family to PC & laptops, all can log in to their account, invitation was accepted from all accounts, but the error still showing. I even marked youtube as a blocked website, but it is still appearing on different account. Kindly, I need support.

    AmeeraAl-shekaili, Sep 16, 2020
  2. Kari Win User

    Bypass Family Settings by conversion to Local Account

    What you describe should be impossible. To test this I just now created a child account on my PC and signing in to it tried to change it to either an admin account or a local account. Could not do that.

    The only way your son can change his account to a local account and "remove" it from Family, or create a new account is to have access to an admin account on that same PC (your account), or alternatively access to your admin MS account's Family settings online. For that he needs both your MS account username and password. It means that if you protect your own personal admin account (MS account) with a strong password and especially the Two-Step Verification, he has no way to access that account and he should not be able / is not able to change your Family settings or his account status.
  3. How to delete an adult account in the Family Settings.


    To resolve your issue, we suggest that you follow the steps below:

    • As an adult in the family account, sign in with your Microsoft account.
    • Under Your family, click
    • Click the child account you want to remove, and click Remove.
    • You will get an email confirmation once the child has been removed from the family.
    Note: If you removed a Child account, it will be tagged as an "Orphaned account" and you will need to attach another "Parent account".

    Melowin Mar, Sep 16, 2020
  4. Jelo Sen Win User

    Family account access

    Family restrictions on adult account

    Hello Erik,

    There are several reasons for this issue to happen. if you’re sure that your account should not be included in a family restriction, we suggest that you check the below articles:

    These articles contain steps that you can perform to help you resolve your issue.

    Keep us updated with the results.
    Jelo Sen, Sep 16, 2020

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