Windows 10: Family Account issue

Discus and support Family Account issue in User Accounts and Family Safety to solve the problem; Hi. Have installed Adult and Child on my newly installed Windows 10 Home version. It is running with latest version (1903). When the Child requests to... Discussion in 'User Accounts and Family Safety' started by notsoeasy, Oct 5, 2019.

  1. NOTSOEASY
    notsoeasy Win User

    Family Account issue


    Hi. Have installed Adult and Child on my newly installed Windows 10 Home version. It is running with latest version (1903). When the Child requests to run an application in the excluded group (Chrome browser) the child initiates the message for the Adult to act on it. The Adult receives the message with the Allow or Dismiss option. Whether I select Allow or Dismiss the Child doesn't receive a message of the action. The Child mailbox is working fine. It's receiving other messages sent from various people. Where should I be looking to resolve this issue. Thanks, Ron

    :)
     
    notsoeasy, Oct 5, 2019
    #1
  2. MELOWIN MAR
    Melowin Mar Win User

    How to delete an adult account in the Family Settings.

    Hi,

    To resolve your issue, we suggest that you follow the steps below:

    • As an adult in the family account, sign in with your Microsoft account.
    • Under Your family, click
      Remove      .
    • Click the child account you want to remove, and click Remove.
    • You will get an email confirmation once the child has been removed from the family.
    Note: If you removed a Child account, it will be tagged as an "Orphaned account" and you will need to attach another "Parent account".

    Regards.
     
    Melowin Mar, Oct 5, 2019
    #2
  3. ROSE CAL
    Rose Cal Win User
    Family Safety issues

    Hi,

    Configuration settings may be the possible cause why you're experiencing issues with Family when searching for the device. To assist you better, we'd like to clarify few things:

    • When you mention 2 devices on your sons account, do you want to use two devices but using one account?
    • Could you provide us a screen shot of family list devices?

    In the meantime, we suggest that you check and follow the steps in this articles below on how to set up your Family:


    Keep us posted if you need additional help.
     
    Rose Cal, Oct 5, 2019
    #3
  4. JELO SEN
    Jelo Sen Win User

    Family Account issue

    Family restrictions on adult account

    Hello Erik,

    There are several reasons for this issue to happen. if you’re sure that your account should not be included in a family restriction, we suggest that you check the below articles:

    These articles contain steps that you can perform to help you resolve your issue.

    Keep us updated with the results.
     
    Jelo Sen, Oct 5, 2019
    #4
Thema:

Family Account issue

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