Windows 10: family account not allowing sign in.

why is the child account locked out and it shows as fine in the main account? What are we doing wrong?????

:)

 

broken "family member needs to sign in"

Parental controls stopped working. Family.Microsoft.com has alert: "Your family member needs to sign in to their Windows 10 device AngLaptop2014 for family features to work.

But the "how to fix this" says

• Select Accounts > Family & other people
• Under Your family, select your family member, then select Allow
• Have your family member sign in with their Microsoft account if asked to

And the steps don't apply. The account is already allowed, and there is no option to change that.

Now what???

 

How to delete an adult account in the Family Settings.

Hi,

To resolve your issue, we suggest that you follow the steps below:

• As an adult in the family account, sign in with your Microsoft account.
• Under Your family, click
  Remove.
  
• Click the child account you want to remove, and click Remove.
• You will get an email confirmation once the child has been removed from the family.

Note: If you removed a Child account, it will be tagged as an "Orphaned account" and you will need to attach another "Parent account".

Regards.

 

family account

Hi Natasha,

About your concern, your son's account is under Family account which limits your child in downloading apps that is inappropriate for his age. To manage your family account, you may follow the steps below:

• 
  Go to
  account.microsoft.com/family and sign in with your Microsoft account.
  
• 
  Select the child whose settings you want to manage from the list of children in your Family.
  
• 
  Choose what to turn on or change for your child's account:
  

• Recent activity allows you to see what websites they've been visiting, what apps and games they've been using, and how much time they've been spending on their devices.
  
• Web browsing lets you choose what websites your child can and can't see.
• Apps & games allows you to limit the apps and games your child can download from the Windows Store. It also lets you unblock any app or game you’ve blocked previously.
• Screen time allows you to set the maximum amount of time they can spend on their devices.
  

Let us know if you need more assistance.