Windows 10: family and devices tab on account website

Discus and support family and devices tab on account website in User Accounts and Family Safety to solve the problem; Good day everyone I am not sure if everyone is having this issue but anytime I go to the Family or Devices tab under account.microsoft.com I get... Discussion in 'User Accounts and Family Safety' started by jar92380, Jun 28, 2019.

  1. jar92380 Win User

    family and devices tab on account website


    Good day everyone


    I am not sure if everyone is having this issue but anytime I go to the Family or Devices tab under account.microsoft.com I get website errors.


    On the Devices tab I get the following error


    Try that again

    Something happened on our end, and we can't show all the data at the moment. Waiting a bit might help. Try again




    TraceId: okEnr+wyGEaBxS5G.6.6.5​


    On the account tab I am seeing this

    Give us a little while to fix this


    Something’s wrong on our side. For now, you may want to try searching for something else.



    Does anyone know if there is a resolution/ETA or possible work around?

    :)
     
    jar92380, Jun 28, 2019
    #1
  2. Arnie Est Win User

    family account

    Hi Natasha,

    About your concern, your son's account is under Family account which limits your child in downloading apps that is inappropriate for his age. To manage your family account, you may follow the steps below:


    • Go to
      account.microsoft.com/family
      and sign in with your Microsoft account.

    • Select the child whose settings you want to manage from the list of children in your Family.

    • Choose what to turn on or change for your child's account:
    • Recent activity allows you to see what websites they've been visiting, what apps and games they've been using, and how much time they've been spending on their devices.
    • Web browsing lets you choose what websites your child can and can't see.
    • Apps & games allows you to limit the apps and games your child can download from the Windows Store. It also lets you unblock any app or game you’ve blocked previously.
    • Screen time allows you to set the maximum amount of time they can spend on their devices.

    Let us know if you need more assistance.
     
    Arnie Est, Jun 28, 2019
    #2
  3. Family members user accounts


    For some reason the native photos app has got broken on my wife and sons user accounts (both standard accounts). I cannot fix it. On my own administrator account it works fine. There was a recent photos app update which I think is what screwed it up! Anyway I tested creating a test user account and the photos app works fine if a new account gets created. So I was thinking of deleting both their MS user accounts on my PC and creating them again.

    But do I need to remove them as family members also via my outlook website login family tab before I recreate their user accounts again, they are both listed as family members on there and are associated with the PC name. Or can I just delete their user accounts and re-add them as family members on my PC without these shenanigans. It would save time as when you create a family member normally you have to then get them to login to their email and accept etc.

    thanks, wayne
     
    Scottyboy99, Jun 28, 2019
    #3
  4. Mark Isi Win User

    family and devices tab on account website

    Family Features Blocking Chrome on Adult Account

    Hello,

    Best that we could suggest here as an easy fix is to have the Family feature administrator remove your account from the list. Feel free to check out
    this link from our support website for steps on how to do so.

    Let us know if you need further assistance.
     
    Mark Isi, Jun 28, 2019
    #4
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family and devices tab on account website

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