Windows 10: Family & friends not showing user account

Discus and support Family & friends not showing user account in User Accounts and Family Safety to solve the problem; For some unknown reason, family and friends are not showing under user account [img] Although the image says "administrator" it's actually my email... Discussion in 'User Accounts and Family Safety' started by Take a guess, Dec 2, 2018.

  1. Family & friends not showing user account


    For some unknown reason, family and friends are not showing under user account


    Family & friends not showing user account [​IMG]


    Although the image says "administrator" it's actually my email address that's showing

    :)
     
    Take a guess, Dec 2, 2018
    #1
  2. Micah Bat Win User

    Child's account history not showing up in Microsoft Family Safety

    Just to confirm, have you tried using a different browser and check if the issue persists? Since doing the steps provided on the link didn't help you resolve your concern, we would suggest you to recreate your son's account on the Alienware computer. To
    do so, kindly follow the steps below:

    • Go to Settings.
    • Click Accounts.
    • Click Family and other
      users
      .
    • Click Sign in with
      a local account instead
      (to convert her account to a local account).
    • After doing so, delete the local account. To delete a local account, kindly follow the steps below:
      • Go to Settings.
      • Click Accounts.
      • Click Family and other
        users
        .
      • Click the local account and then, click Remove.
      • A new window will open, click Delete account and data.
    • After deleting the local account, re-link the Microsoft account of your son as a user, then add it to your family.

    For more information on how to add a child account to your family, kindly click
    this link.

    Let us know how it goes.
     
    Micah Bat, Dec 2, 2018
    #2
  3. Merging Family accounts

    Hi,

    It's great to keep your family accounts properly for the best experience, especially for family safety. We would suggest removing the existing family accounts to let the user accounts inside it to be added to the other family account. You may refer to this
    link
    Remove members from your Microsoft family for the steps in removing a user account in the family and

    Add members to your Microsoft family for the steps in adding them to an existing family.

    Do get back to us with the results and if you have any other questions, don't hesitate to post back.
     
    Jomel_Santos, Dec 2, 2018
    #3
  4. Family & friends not showing user account

    Family members user accounts


    For some reason the native photos app has got broken on my wife and sons user accounts (both standard accounts). I cannot fix it. On my own administrator account it works fine. There was a recent photos app update which I think is what screwed it up! Anyway I tested creating a test user account and the photos app works fine if a new account gets created. So I was thinking of deleting both their MS user accounts on my PC and creating them again.

    But do I need to remove them as family members also via my outlook website login family tab before I recreate their user accounts again, they are both listed as family members on there and are associated with the PC name. Or can I just delete their user accounts and re-add them as family members on my PC without these shenanigans. It would save time as when you create a family member normally you have to then get them to login to their email and accept etc.

    thanks, wayne
     
    Scottyboy99, Dec 2, 2018
    #4
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Family & friends not showing user account

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