Windows 10: Family Group setup for child

Discus and support Family Group setup for child in User Accounts and Family Safety to solve the problem; Hello, I am looking to setup a child account however, it is asking for an email. My child does not have an email account and when I select the option... Discussion in 'User Accounts and Family Safety' started by nbma, Mar 9, 2020.

  1. nbma Win User

    Family Group setup for child


    Hello,


    I am looking to setup a child account however, it is asking for an email. My child does not have an email account and when I select the option to use my email instead, it does not let me proceed. It says that there is already an account assigned per my email. There does not appear to be a way to establish a child account for a child without an email account. Please help if anyone knows how to accomplish this.

    :)
     
    nbma, Mar 9, 2020
    #1
  2. Noor_Azam Win User

    Something went wrong message when my child clicks join family link in the email.

    Hello,

    Thank you for writing to Microsoft Community Forums.

    • Is the Child account a Microsoft account?

    The issue might be due to the age verification, hence I suggest you to verify the child’s age by logging in with child’s account on
    account.microsoft.com/family and verify the age.

    I also suggest you to refer the article
    Add members to your family group to get more information on adding members to your family account.

    Regards,

    Noor Azam S

    Microsoft Community – Moderator
     
    Noor_Azam, Mar 9, 2020
    #2
  3. Family Safety - add device to child profile

    Since this is the case and you have ensured the settings are correctly setup in family Safety, we suggest that you sign in using your main account and remove you child's account from Family Safety list. (Refer to the image below for reference.)


    Family Group setup for child 7618e897-2574-4517-80ca-0ef18325dda6.png


    After completing the steps, attempt to use the email address of your child to login to the computer and see if the same error message still shows up. If the error no longer shows up, we suggest that you attempt to add the account back then to Family safety.

    Regards.
     
    Jordan Dom, Mar 9, 2020
    #3
  4. Family Group setup for child

    Microsoft family problem

    Hi,

    Thank you for posting your question in the Microsoft Community.

    Appreciate your efforts to work on this issue.

    • When you say ‘I re-connect the account’, did you re-add the account to the Family group on the website or add the user account on the PC?
    • Did you check the system time to see if it has been set correctly?

    This issue can occur if some of the settings are not working as expected.

    Let us try these methods to check if that helps.

    A: Suggest you to
    remove the child account from the Family group account. To remove a member from your family group, you must have an adult account.

    I would also like to inform you that if you have added the account as a child again (if not, add the account as child), try to set up screen time and then turn it off.

    B: Once it is done, you can
    add the child account to the Family group. After adding the account, have your child sign in to the PC. Refer to the steps under the section ‘Add
    an existing child account on your PC to your family group’.

    Article for Reference.

    Setup and manage your Family

    Hope this helps.

    Let us know if you got the help you needed.

    Regards,

    Srimadhwa B

    Microsoft Community-Moderator
     
    Srimadhwa_B, Mar 9, 2020
    #4
Thema:

Family Group setup for child

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