Windows 10: Family member cannot accept invite to join my MS Family

Hi,

My wife has an MS account. I have logged on to my account and invited her to join the family to benefit from MS 365 as an organiser. It shows under "Notifications" that her invite is pending. The invite did NOT generate an email to my wife.


I have left matters for a few hours to see if an email ever arrived for her - and it didn't. I have therefore gone to the "accept now" option, signed out and she has signed in. On signing in she is presented with an option to "join the family", which she accepts. The website " https://account.microsoft.com/family/inline-add " then reports "Sorry, something went wrong. We're not sure what happened but refreshing the page may help, or try again in a little while." Refreshing the page does not change anything.


When she moves away from this page, she is clearly logged in to her MS account. On her family tab, there are no invites etc. showing and it is giving her the option to create her own family I have resisted the urge to set me up as family member and see if she can invite me.


I have previously had difficulties setting up my kids on an MS Account where MS would not send invites to join family groups - although that was some years ago, so I don't know whether there is a problem with my account or email address and your servers.


I have cancelled the invite and reissued a few times and nothing changes - and no email is sent. I have also tried logging in via different browsers latest version of Edge and Firefox, as well as on different computers. Nothing seems to work.


Could you look in to this and resolve please?

Thanks

Nathan

:)

 

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Hi,

I've just got the same problem as well. I've been invited by my wife to join the family but when I click button 'accept invitation', Microsoft website says 'To join this family, you’ll need to leave the Microsoft family you’re already in. '

I don't nave any other accounts in Microsoft, and there is no any link like 'leave family' so I don't know how to become a member of my wife's family. This sounds really stupid but it is what it is.

 

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I have sent invites to my children to add them to my family. They have received the email and accepted the invite but this is not shown on the family page.

The status for both children still displays 'Invitation sent to their email. When they accept, they'll join your family.'

I also am not able to access security settings for them.

Why is my account not showing accepted invitations?