Windows 10: Family member issue

Discus and support Family member issue in User Accounts and Family Safety to solve the problem; My girlfriend's computer broke and is currently getting fixed. In the mean time, she will be using mine. While I was adding her account, I put her... Discussion in 'User Accounts and Family Safety' started by NickRamirez22, May 13, 2020.

  1. Family member issue


    My girlfriend's computer broke and is currently getting fixed. In the mean time, she will be using mine. While I was adding her account, I put her under family. Since she already is in a family she can't fully sign in and the invite takes 2 weeks to error out. Therefore her account is blocked out of signing in on to my computer until I can switch her to "other users" She needs to be able to work as soon as possible.

    :)
     
    NickRamirez22, May 13, 2020
    #1
  2. gamoses Win User

    broken "family member needs to sign in"

    Parental controls stopped working. Family.Microsoft.com has alert: "Your family member needs to sign in to their Windows 10 device AngLaptop2014 for family features to work.

    But the "how to fix this" says

    • Select Accounts > Family & other people
    • Under Your family, select your family member, then select Allow
    • Have your family member sign in with their Microsoft account if asked to
    And the steps don't apply. The account is already allowed, and there is no option to change that.

    Now what???
     
    gamoses, May 13, 2020
    #2
  3. Unable to add another family member on the system

    Hi Mel,

    Thank you for posting your query on Microsoft Community.



    I regret the inconvenience caused to you. I will be glad to assist you with your issue.

    It would be grateful if you can reply to this question in order to assist you further:

    • What happens when you try to add a family member on your system?
    • Do you receive any error message or code?
    • Are you logged in with administrator account?
    I suggest you to follow the steps on how to add another family member on your PC and check if it helps:

    Set up family features

    Let us know the results. We will be glad to assist you further.

    Thank you.
     
    Sangeeta Sarkar, May 13, 2020
    #3
  4. Family member issue

    Windows Hello won't work for a family member account

    • Have you applied a group policy? If yes, you may check this article on
      how to resolve the issue.
      • No group policy applied
    • Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
      • It’s a new computer. As soon as I created my administrator account I created a family account for my wife. Everything else works on her account but Windows Hello does not work (the camera).
    • What is the exact error message?
      • I attempted to attach screen shots of each step we have gone through but it would accept Word or PDF files. Is there another way I can get them to you?
    • To make sure that we have not missed on anything, what troubleshooting steps have you done so far to resolve this?
      • I deleted her family member account, created a PC account (with the same results), deleted the PC account and recreated the family member account. No luck with her Windows Hello.
    There is a possibility that the family member account/profile that you have created is corrupted/damaged. We suggest that you try re-configuring the profile.
    (Already did that)
     
    Michael_DS, May 13, 2020
    #4
Thema:

Family member issue

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