Windows 10: Family members deleted

Discus and support Family members deleted in User Accounts and Family Safety to solve the problem; I rarely check my email, and just noticed an email from 2 weeks ago stating 2 of my family members were removed. I did not request this, and would like... Discussion in 'User Accounts and Family Safety' started by lunernoose, Feb 25, 2019.

  1. Family members deleted


    I rarely check my email, and just noticed an email from 2 weeks ago stating 2 of my family members were removed. I did not request this, and would like to know why it was done automatically. Thanks.




    [Moderator guessing at what 'my family members were removed' means Family members deleted Firedog-Metric-Bullet.png ]

    :)
     
    lunernoose, Feb 25, 2019
    #1

  2. Windows Hello won't work for a family member account

    • Have you applied a group policy? If yes, you may check this article on
      how to resolve the issue.
      • No group policy applied
    • Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
      • It’s a new computer. As soon as I created my administrator account I created a family account for my wife. Everything else works on her account but Windows Hello does not work (the camera).
    • What is the exact error message?
      • I attempted to attach screen shots of each step we have gone through but it would accept Word or PDF files. Is there another way I can get them to you?
    • To make sure that we have not missed on anything, what troubleshooting steps have you done so far to resolve this?
      • I deleted her family member account, created a PC account (with the same results), deleted the PC account and recreated the family member account. No luck with her Windows Hello.
    There is a possibility that the family member account/profile that you have created is corrupted/damaged. We suggest that you try re-configuring the profile.
    (Already did that)
     
    Michael_DS, Feb 25, 2019
    #2
  3. Unable to add another family member on the system

    Hi Mel,

    Thank you for posting your query on Microsoft Community.



    I regret the inconvenience caused to you. I will be glad to assist you with your issue.

    It would be grateful if you can reply to this question in order to assist you further:

    • What happens when you try to add a family member on your system?
    • Do you receive any error message or code?
    • Are you logged in with administrator account?
    I suggest you to follow the steps on how to add another family member on your PC and check if it helps:

    Set up family features

    Let us know the results. We will be glad to assist you further.

    Thank you.
     
    Sangeeta Sarkar, Feb 25, 2019
    #3
  4. Nikhar_K Win User

    Family members deleted

    Add member to your Microsoft family in Windows 10

    Hi,

    Thank you for writing to Microsoft Community Forums.

    To add a family member to your Microsoft account, I suggest you to follow the steps from

    Add members to your Microsoft family.

    Hope it helps.

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Feb 25, 2019
    #4
Thema:

Family members deleted

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