Windows 10: Family Restrictions are still affecting my account after verifying my age

Discus and support Family Restrictions are still affecting my account after verifying my age in User Accounts and Family Safety to solve the problem; Recently I have removed my account from my family group and had it converted into an adult account. My age and birth date are up to date, which means... Discussion in 'User Accounts and Family Safety' started by CodyMc, Jun 22, 2019.

  1. CodyMc Win User

    Family Restrictions are still affecting my account after verifying my age


    Recently I have removed my account from my family group and had it converted into an adult account. My age and birth date are up to date, which means this shouldn't be a child account


    However, when I try to access certain apps, I get this message:


    Family Restrictions are still affecting my account after verifying my age 8a4918ca-238f-46c2-8d79-09ce4ab37eb6?upload=true.png


    If I try to ask by email, I get another error message:


    Family Restrictions are still affecting my account after verifying my age 8fb23541-1728-4edd-b7fe-903efeb52844?upload=true.png


    There's no one I can ask for permission because my account isn't linked to any family members. I'm the only person using this computer and I'm logged in as an administrator. I want to remove all family features from my account and keep them turned off, what can I do to achieve that?

    :)
     
    CodyMc, Jun 22, 2019
    #1
  2. Jelo Sen Win User

    Family restrictions on adult account

    Hello Erik,

    There are several reasons for this issue to happen. if you’re sure that your account should not be included in a family restriction, we suggest that you check the below articles:

    These articles contain steps that you can perform to help you resolve your issue.

    Keep us updated with the results.
     
    Jelo Sen, Jun 22, 2019
    #2
  3. Noor_Azam Win User
    Took my device off and account off family features but still getting restrictions.

    Hi,



    Thank you for writing to Microsoft Community Forums.



    This can be if the family features were not updated/synced on your computer. Refer the below mentioned methods and check with the issue.



    Method 1: Family Safety troubleshooter: Run the

    Family Safety troubleshooter
    and check the status. This will detect and resolve some common issues with family safety.



    Method 2: Verify the Microsoft account from settings.



    Before verifying the Microsoft account on your computer, please sign out from the account and sign in back. Then follow the steps mentioned below to verify the Microsoft account.



    • Press Windows logo key + I to open Settings.
    • Click on Accounts.
    • Under Your Info, if you see verify your account. Then I suggest you to verify your Microsoft account and check with the issue.


    Method 3: Re-adding the account. You can add the account once again to Microsoft family and then remove all the restrictions. Once all the restrictions are removed, you can remove the account
    from Microsoft Family.



    Hope it helps.



    Regards,

    Noor Azam S

    Microsoft Community - Moderator
     
    Noor_Azam, Jun 22, 2019
    #3
  4. Sten2.0 Win User

    Family Restrictions are still affecting my account after verifying my age

    Microsoft family restrictions

    Hi,

    You actually need your parent to turn off any restrictions on your account. I'm afraid you need to get yourself back to your family temporarily. These are the instructions for an adult account.

    • Go to account.microsoft.com/family and sign in with your Microsoft account.
    • To remove a child, find their name, then select Content restrictions. Turn off any settings you may have enabled. Then go back to your family’s page, find the child’s name again, and select More options > Remove
      from family.
    • If you want to remove a child because they’re now an adult, or if an adult account has been misclassified as a child account, they’ll need to verify
      their account
      .

    I personally think you should be good without doing the third step, but I can't give you a guarantee.

    Hope it does the trick. In case of any issues, I'm happy to help you more when needed. If it worked, please mark the answer as helpful.
     
    Sten2.0, Jun 22, 2019
    #4
Thema:

Family Restrictions are still affecting my account after verifying my age

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