Windows 10: Family Safety no longer working

My child's laptop was originally linked to family safety app and working fine. An issue occurred where she requested more time but it would not accept the request and it was stuck on the'ask for more time' screen. As my parent account was on standard and hers on administration it was tough to get her off that screen. I finally managed to get that screen off and swap my account to admin and hers to standard. However I can no loner control her device with family safety. I have removed her from the family group several times even removed her windows login and made a new one. It will no longer

:)

 

Family Safety no longer works

Hi Michal,

Thank you for contacting Microsoft Community. I appreciate your efforts to resolve this issue,
I will surely help you to fix this issue.

This issue could have occurred due to these reasons:

• 
  Incorrect Family Safety settings.
  
• 
  Web filtering is not setup correctly.
  

I suggest you to refer the article and check if Family Safety features are set correctly or not.

Getting started with Microsoft Family Safety - Microsoft Support

Hope this information helps. Reply to the post with updated status of the issue so that we can assist you further.

 

Family safety windows 10 no longer works

Hi Brian,

This issue could have occurred due to these reasons:

• 
  Incorrect Family Safety settings.
  
• 
  Web filtering is not setup correctly.
  

I suggest you to refer the article and check if Family Safety features are set correctly or not.

http://windows.microsoft.com/en-us/windows/set-up-family#set-up-family=windows-10

Hope this information helps. Reply to the post with updated status of the issue so that we can assist you further

 

Family Safety - add device to child profile

Since this is the case and you have ensured the settings are correctly setup in family Safety, we suggest that you sign in using your main account and remove you child's account from Family Safety list. (Refer to the image below for reference.)





After completing the steps, attempt to use the email address of your child to login to the computer and see if the same error message still shows up. If the error no longer shows up, we suggest that you attempt to add the account back then to Family safety.

Regards.