Windows 10: Family Safety - when I update screen time for my child the changed time does not...

Hello,


I have a repeating issue which I can replicate in this way:

1 My child has screen time limit in family safety that stops at 9 PM

2 On some days I update the time to stop later, lets say 10 PM on the account.microsoft.com site either from my phone or another computer

3 On my child's machine the computer starts warning at 8:45 PM that "15 minutes left". At 9PM the computer shuts down even though I may have changed the time several hours earlier.


Sometimes this issue can be resolved through these methods:

A I change the time several times and maybe the website understands that it is changed and sends a push notification to my child's computer about the new time.

B I wait for the "15 minutes left" notification and ask the kid to ask for time then request more time and when I add time through that method that seems to work.

C It seems to work if the kid rebots his machine after I have changed the end time for that day. I am not 100% sure if this works every time though, but that seems to force the machine to ask for new end time for the day.


Ideally I would like this to be fixed so that changing time in the application would send a push notification to the computers that are using accounts that are given time it does seem to send the push notification if I shorten the time, but not if I add more time. Barring that I would like to know if there is a method that my kid can use to make the Family Safety poll the servers for any potentially added time command prompt script would be fine for me now.

:)

 

Family Screen time is not working!

I had this exact problem and these are the steps I took to get the issue resolved:

• Navigate to family safety settings and remove the child from the family having issues.
• Login to the childs account and launch Settings (windows key + i)
• Click the Accounts icon and select Sign in with local account instead
• Follow the steps to change to a local account. When completed, Login back to your account (admin account)
• Go back to the family safety settings and add your child back to the family group.
• Access your childs email address to accept the family invitation
• Verify the child now shows properly in the family settings and that the screen times are still correct.
• Login to the childs account and launch Settings (windows key + i)
• Click the Accounts icon and select Sign in with microsoft account instead
• Your family settings should now take affect.

I know this is pretty tedious, but like I said, it worked for me. If you are still having trouble, I suggest contacting support and they can help walk you through the steps to get it resolved.

 

Windows 10 Family Safety time limits not working

I had this exact problem and these are the steps I took to get the issue resolved:

• Navigate to family safety settings and remove the child from the family having issues.
• Login to the childs account and launch Settings (windows key + i)
• Click the Accounts icon and select Sign in with local account instead
• Follow the steps to change to a local account. When completed, Login back to your account (admin account)
• Go back to the family safety settings and add your child back to the family group.
• Access your childs email address to accept the family invitation
• Verify the child now shows properly in the family settings and that the screen times are still correct.
• Login to the childs account and launch Settings (windows key + i)
• Click the Accounts icon and select Sign in with microsoft account instead
• Your family settings should now take affect.

I know this is pretty tedious, but like I said, it worked for me. If you are still having trouble, I suggest contacting support and they can help walk you through the steps to get it resolved.

 

Family Safety screen time stuck on old settings

• I set up family safety settings under windows 8.
• Configured screen time options to for only daytime, so as to prevent my son from using the computer too early or too late in the day.
• I've upgraded the computer to Windows 10 (live update, not a fresh install).
• Now I want to change the screen time settings for my son. Nothing I have attempted (short of clean install of Windows) has worked.
  • Changing time settings doesn't work
  • Turning off Screen Time doesn't help
  • Removing/Adding his account from family safety doesn't help
  • Removing/Adding the computer from family safety doesn't help
• I don't see a Windows Family Safety service running on the machine, which is odd.
• I really don't want to do a fresh Windows install.

Any suggestions are welcome.