Windows 10: Family settings locked out

Discus and support Family settings locked out in User Accounts and Family Safety to solve the problem; My child is locked out of their account but they aren't signed into Microsoft family so when they send request it says something must have gone wrong... Discussion in 'User Accounts and Family Safety' started by JoWood1, Mar 10, 2020.

  1. JoWood1 Win User

    Family settings locked out


    My child is locked out of their account but they aren't signed into Microsoft family so when they send request it says something must have gone wrong and then they are locked out and I'm not sure what to do

    :)
     
    JoWood1, Mar 10, 2020
    #1

  2. How to turn off Family safety settings

    Hello Michael,

    Thank you for posting in Microsoft Community.

    I understand that you are trying to remove the family safety settings. We will help you.

    I suggest you to follow the below steps and check if it helps you regarding the
    family safety settings.

    Turn off family settings in Windows 10

    • To turn off family settings for a child in your family, sign in at account.microsoft.com/family. Then choose one of these
      options:
      • Remove them from family settings by choosing Remove, then selecting their account, then selecting
        Remove again. They’ll still be able to sign in to their PCs, but this will remove any family limits that you set.
      • Or select them from the main family page, which will bring you to their Recent activity. If
        Activity reporting is turned On, turn it
        Off.
        Then repeat for the other settings pages (Web browsing, Apps, games & media, Screen time, Purchase & spending), making sure that those switches are turned
        Off.

    Hope it helps. Keep us posted to help you better.
     
    Sachin Venkatesh, Mar 10, 2020
    #2
  3. How to delete an adult account in the Family Settings.

    Hi,

    To resolve your issue, we suggest that you follow the steps below:

    • As an adult in the family account, sign in with your Microsoft account.
    • Under Your family, click
      Remove
      .
    • Click the child account you want to remove, and click Remove.
    • You will get an email confirmation once the child has been removed from the family.
    Note: If you removed a Child account, it will be tagged as an "Orphaned account" and you will need to attach another "Parent account".

    Regards.
     
    Melowin Mar, Mar 10, 2020
    #3
  4. Rose Cal Win User

    Family settings locked out

    Family Safety issues

    Hi,

    Configuration settings may be the possible cause why you're experiencing issues with Family when searching for the device. To assist you better, we'd like to clarify few things:

    • When you mention 2 devices on your sons account, do you want to use two devices but using one account?
    • Could you provide us a screen shot of family list devices?

    In the meantime, we suggest that you check and follow the steps in this articles below on how to set up your Family:


    Keep us posted if you need additional help.
     
    Rose Cal, Mar 10, 2020
    #4
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Family settings locked out

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