Windows 10: Fax and Scan not working for fax

Discus and support Fax and Scan not working for fax in Windows 10 Drivers and Hardware to solve the problem; I have a Zoom V.92 56K USB Mini External Fax Modem Model 3095, connected to a Dell workstation USB port, Windows 10 Pro 64-bit, Xfinity Internet phone... Discussion in 'Windows 10 Drivers and Hardware' started by Kabboroo., May 16, 2019.

  1. KABBOROO.
    Kabboroo. Win User

    Fax and Scan not working for fax


    I have a Zoom V.92 56K USB Mini External Fax Modem Model 3095, connected to a Dell workstation USB port, Windows 10 Pro 64-bit, Xfinity Internet phone service.


    When I first got the modem a month or so ago it worked fine. Today it errors out with an "unexpected error" and the log says "fatal error" and no additional info. I've tried multiple numbers including HP's fax test #.


    The modem is on the same USB port, the same phone line, etc.


    All software is up to date, the latest drivers are installed.

    Device manager says the device is working correctly, and it passes the query test.


    I contacted Xfinity and verified all is set correctly for faxing.

    I contacted Zoom and verified that the modem itself is working fine. - they said it's the fax software


    I've removed the Fax and Scan feature from Windows, rebooted, reinstalled it, rebooted.

    I've uninstalled the device and reinstalled.



    Any ideas?

    :)
     
    Kabboroo., May 16, 2019
    #1
  2. MARILOU SER
    Marilou Ser Win User

    scanned documents

    Hello,

    By default, scans are saved in a Scans folder inside the Pictures. Here are the steps on how to get there:

    • Press Windows and type pictures
    • Click Pictures and double-click the Scans folder.

    Furthermore, we suggest that you repair your Word application by following the steps on this

    link    .

    Let us know how that turned out for you.
     
    Marilou Ser, May 16, 2019
    #2
  3. AMERICANPHARAOH
    AmericanPharaoh Win User
    Windows 10 infinite restart black screen


    The tutorials provided are just a list of troubleshooting steps. Use only the steps which apply to you.

    Since none of the troubleshooting steps here worked, I'd suggest you do a Clean install.

    John
     
    AmericanPharaoh, May 16, 2019
    #3
  4. NYIMA YONTEN
    Nyima Yonten Win User

    Fax and Scan not working for fax

    Scan and Fax not working in Windows 10

    Hi Sandy,

    I realize the inconvenience you are experiencing with scanning and fax issues on Windows 10. I will certainly help you.

    This issue might occur if printer driver is corrupt.

    To assist you better, please provide us the information below:

    • What is the make and model of the computer?
    • Are you getting any error message?
    • When you say that "scan and fax not working", how exactly are you trying to scan and fax on Windows 10?

    If you have tried to use Windows Scan and Fax app, then try to access it and check if you are able to scan documents.

    1. Click on Search bar.

    2. The type "Windows Fax and Scan" without the quotes in the search bar and click on it.

    3. Try to scan the copies of documents.

    Also I suggest you to refer to the steps provided in the below Microsoft Help Article about troubleshooting steps related to printer issues and check if it helps.

    Fix printer problems:

    http://windows.microsoft.com/en-us/windows-10/fix-printer-problems

    Please get back to us with an update on scanning and fax issues, we will be happy to help.

    Thank you.
     
    Nyima Yonten, May 16, 2019
    #4
Thema:

Fax and Scan not working for fax

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