Windows 10: Fax and Scan

Since upgrading to Win 10, I am unable to see previously sent faxes in Windows Fax and Scan that I made under Win 7. This had the Fax account folder set to a location on my data partition, which remains untouched. Even though I point my new Win 10 WFS account to the same data folder, I cant see anything there. *Mad

:)

 

How to use Windows Fax and Scan to fax and scan documents in Windows 10 the way it would do that in Windows 7

I recently purchased a new computer with Windows 10, which came with the Windows Fax and Scan program that I was using for years in my old computer running Windows 7. Not only does the new Windows Fax and Scan not allow viewing in the program the received
and sent faxes (several thousand) that could be viewed in the old computer, but the new Window Fax and Scan doesn't allow faxing from the computer, or receiving faxes on the computer. When I attempt to fax, I get messages that the account isn't configured
and no fax modem can be found. The fax machine I just got with the new computer is an HP Office Jet Pro 6968 or 6960 (the two numbers are used at different places for the device). I've tried various ways to deal with this, including talking with the people
who sold the equipment to me, but have gotten nowhere. At least the HP Office Jet Pro is receiving faxes and I suppose will send them as well. I was told the new computer, a Dell Inspiron, doesn't have an internal fax modem, but that the Office Jet Pro machine
does, and that the computer could use the modem in the Office Jet Pro. How do I get the new computer, operating system, and printer/scanner/fax machine to work like the ones I used to use?

 

How to use Windows Fax and Scan to fax and scan documents in Windows 10 the way it would do that in Windows 7

Hi,

For better assistance, we would like to know more information about your concern.

• Are you referring in Windows Fax and Scan desktop app in Windows 10?
• Did you already install the driver of HP Office Jet Pro on new Windows 10?

I suggest that you run the troubleshooter for Hardware and Devices to troubleshoot the issue.

• Press Windows key+X and select Control Panel.
• Type Troubleshoot in Search Control Panel box.
• Click Troubleshooting.
• Select Hardware and Sound.
• Click Hardware and Devices.
• Click Next and follow the onscreen instruction to troubleshoot the issue.

You can also check the Device Status of HP Office Jet Pro in Device Manager.

Your reply is most important for us to ensure we assist you accordingly.

Regards.

 

Hello keithjr and welcome to Windows 10 forums.

I have not used the fax and scan feature in Windows 10 yet, no reason to us it. However I looked around on the internet to see if anyone has posted about this issue or one similar to it. Below is the only link I could find that may have a solution for you.

The topic is here: How to transfer fax and scan data from one user profile to another.

The info is for Windows 7 so the instructions might be a bit different but it does mention taking ownership of specific folders and reveals the location of where fax data (system side) is saved to. This may be useful for you. It could be your local user account does not have access to the folder where the data you want to access is stored. Check the folders permissions under the folders properties and make sure your user account (user PCname/user) is the owner and has full access.

Side note, apparently many of the newer "universal apps" are not very backwards compatible with previous versions of the modern apps counterparts under Windows 7. I ran across a similar problem with the Mail app, where the app simply will not sync past messages from 3rd party email providers. Example is the inbox showing 300 plus emails and after setting up the account and manually syncing the account produced only a handful of emails, even after telling the app to download all mail from anytime.

I think something similar is going on with the Fax and Scan app as well. Perhaps someone else who has used the new Fax app can provide a better answer, but I figured I'd try and offer some kind of advice. I know how frustrating it is to ask for help and not receive any kind of reply. The reason some of the questions folks are asking go unanswered is because no one really knows how to answer it yet. MS's help system has been gutted out of Windows 10 and replaced with online links to landing pages that do not offer an real answers, only promotions of the Windows 10 system and links to common questions. This is a lame duck issue with MS and I'm sure many users have noticed this lack of actual help from MS. (My opinion on this is, they don't know either) *Wink

Let me know if that link helps or not, if not we'll try something else.

 

Youse all are good! Windows 7 Pro-user here, the only way I got Fax and Scan to actually receive a fax, send a fax, was to install my old $85.00 [back then] USB 56K dial-up modem into my desktop. I have an A-B box that switches from DSL to regular phone line [which is the temporary dial-up line]. How did youse all do it? *Smile

 

Hi Britton,

Tried setting permissions as per the link you quoted, but it made no difference. Its not a show stopper as I can still manually open the fax folder to see what I want.

More to the point, I cannot even send a fax. It seems to work dialing the number etc, but then comes up with the message advising the phone is in use. Tried several times with same result. So at the moment am looking to see if I can get a Win 10 driver for it. Device manager says its ok and its the latest driver but i'm not convinced......

 

Oh ok, well that's a place to start. From what I do know about Faxing it requires a phone line attached to the device (i.e. computer, fax machine, etc) for it to work. I assume you do have a modem in the computer and it is indeed attached to a phone line, that was not in use at the time you tried to send a fax. As long as you can see your old faxes then I suppose you could just copy and paste the contents of the faxes and send new ones to make them show up.

Side note: The last several hours I been fooling with another person's computer who is trying to import info of all different kinds, such as contacts from Windows 7's contact system, past emails from different accounts that are non-Microsoft. I have to say this is one side of Windows 10 I'd like to forget. It's like there is a wall between the Operating Systems in general, it's as though MS didn't even bother to consider that people might need to import data from local sources when they built these "universal apps". The only way I have found is to take the info, view or save it to text files and then manually input or save the contents to a stand alone folder (Outlook Express Mail and Contacts from Win 7) it one nightmarish item at time. There seems to be no support for non cloud users and this is depressing.

 

Yes, I have an external usb fax modem by Conexant connected to a phone line. It showed a model number CX93010 in driver properties once when I tried rolling back the driver. This I find to be a problem with such devices; how do you identify the correct driver for something that only has a generic description on its physical label? Sorry, I'm ranting on now! I have seen elsewhere that folks have had problems with the CX93010 device on Win 10, so I think I might ditch it and find some other way of getting the documents transmitted. *Rolleyes

 

You probably already have this driver, but this is the devices information page from Conexant. Which has some manuals and a driver package at the bottom of the page. Perhaps this will help you figure out if the device is compatible with Windows 10.

CX93010

Be sure to go into device manager, completely uninstall the device and delete the driver is has installed (there should be a check box in the uninstall dialog). So that the device no longer shows in the list (restart may be required). Then right click any item in the devices list and have it scan for hardware. You may want to temporarily disable your internet so Windows update does not try to install its own generic driver for it. The system should detect the new hardware and not recognize it, unless its a plug n play device. Then you'll be able to manually search the driver package for the inf folder or run the drivers setup program. Let us know if this process has any effect or simply puts you back where you were.

 

Thanks for the link
So the CX93010 looks like a chip, presumably used in my modem. Anyway I opened the zip file to find the following listed: Vista 32&64, Win2K_XP, Win7-32&64, WinXP64. So no Win10 as I suspected. *Sad

 

Yeah but the drivers might still work under Windows 10. Did you try the Vista ones? Couldn't hurt to try them, worst case they just don't anything, or the system hangs. In that case you'd just unplug the damn thing, sling it out the window (just kidding) and reboot your PC.

 

No i haven't tried Vista drivers. Will give it a go tomorrow.

 

Hi Britton, sorry for delay....
Not tried any other drivers, have decided to abandon using it as apparently the one organisation I use it with will accept a scanned letter by e-mail. Much easier! Thanks for your help anyway.