Windows 10: Feedback Hub not showing recent feedback

I have been attempting to upvote and comment on a recent feedback item in the Hub (entitled "Excel in background process"). The Hub app appears to be operating normally, but my upvote is not shown in "My feedback", or at least it is not shown consistently, and similarly the number of comments and upvotes is not shown correctly in "All feedback" (category Apps/Office - Excel(Desktop)). If I reset the app, or sign out and back in, or reinstall, just occasionally I can see the correct information, but this behaviour is not consistent (at the moment I can't see it at all, whatever I do). Strangely, the actual text of my comment does show up consistently in "All feedback".


This is happening on three PCs on 1903 and one on 1809, and on two different Microsoft accounts. The situation may not be helped by some of these machines having Click-to-Run versions of Office and others Windows Store versions, and the "Office - Excel(Desktop)" subcategory shows up only on the machines with Click-to-Run, on the others it is replaced by subcategory "Office in the Microsoft Store" unless Excel is actually running, when the subcategory does appear though only under "Running apps". All versions are Office 365. However, there are also gross inconsistencies in the feedback shown on other topics not related to Office. Feedback on the Feedback Hub itself, or at least what I can see of it, is limited to a number of near-identical "test-ignore" submissions. The most recent activity on all the views (when faulty) seems to be at least a week old.


I would be very grateful for any troubleshooting suggestions, or for confirming how the "Excel in background process" item shows up for other users. The last time I saw what I think was a correct version it had 9 upvotes and 1 comment logged. For me it (usually) shows just one upvote and "Be the first to give us a comment" - even though my comment is readable. Or what's visible for feedback on the Feedback Hub itself. Many thanks...

:)

 

insider feedback hub

Hi,

We need to ask you the following questions so we can help you with your concern:

• When did you started to notice that feedback hub could not sign you in?
• Do you remember when was the last time you were able to use the feedback hub?
• Did you receive any error message when you open feedback hub?
• Have you already tried updating your Windows Insider version?
• What other troubleshooting steps have you done so far?

We will be waiting for your response.

 

Feedback Hub

Terminate / Reset / Uninstall Feedback Hub

Windows Key+i > Apps > Click Feedback Hub > Advanced options

Terminate and now check whether Feedback Hub is working or not

If not, Reset and now check whether Feedback Hub is working or not

If not, Uninstall and reinstall from Microsoft Store again

Get back to me if above doesn't work. I will provide further troubleshooting steps.

 

I beg you to fix the Feedback Hub

Hi Jeff,

We would like to ask you a few questions for us to better assist you. Please provide the following information:

• When did the issue start?
• Were there any recent changes made to your system prior to the issue (updates, software installations, etc.)?

In the meantime, we suggest performing a reset for Feedback Hub application by following these steps:

• Got to Settings and click System.
• Click Apps & Features on the left pane of the screen.
• Select Feedback Hub then click Advanced options.
• Under Storage usage and apps reset, click Reset.

We'll be waiting for your response.