Windows 10: Figerprint recognition Windows Hello not working at all

So I had some problems with this before. It sometimes worked....usually not. I found when it didn't work, if I removed my figure print for sign in and set it up again it would work for a day or so...then not work. Now it simply doesn't work at all ever. This is a system which is more an annoyance than anything else. seems Apple got it right, Microsoft didn't. I have a Apple product that work every time.This is a security risk as many things ask for my to use my finger print to identify myself when I use this NEW laptop. So....I can't use this for these purposes.I find no error codes, no

:)

 

Windows Hello Face Recognition Set up

Hi,

Please provide us below details to assist you better,

• How exactly you are trying to setup Windows Hello Face Recognition?
• What is the error you are getting, while trying to setup Windows Hello Face Recognition?

A regular webcam will not work with Windows Hello. Windows 10 features Windows Hello, which provides new ways to authentication using biometrics including facial recognition.
Since this is essentially 3-d detection, a camera with a specialized illuminated infrared camera is required.

I suggest you to try the below steps to setup Windows Hello Face Recognition and check if it helps.

• • 
    Open up "Settings" and click on "Accounts," then "Sign-in options."
    
  • 
    You need to set up a PIN code before you're allowed to use Windows Hello. So hit the "Add" button under "PIN" to set that up. Once you've done that the options to set up Windows Hello will unlock.
    
  • 
    You'll now see which options are available to set up under Windows Hello, Since we're looking at facial unlock you'll see an option for "Face." Click on "Set Up."
    
  • 
    The next screen will give you a little background on what Windows Hello is. Click on "Get started".
    
  • 
    The next step could happen incredibly quickly. Position yourself so your face is in the center of the frame that appears on screen. The camera will then do what it needs to do to register your face.
    
  • 
    Once you're set up you have an option that allows you to improve recognition.
    
  • 
    Now, when you go back to Settings you'll have the option again to improve recognition, remove your face, a toggle to turn on unlocking your PC when it sees your face and an added security option that will require you to turn your head
    left and right for verification.
    

For more information, refer to the below link:

https://support.microsoft.com/en-us/help/17215/windows-10-what-is-hello

Hope this information helps. Get back to us if you have any more queries on windows.

Thank you.

 

windows hello

Check if your laptop is compatible with Windows Hello Face Recognition:

https://www.windowscentral.com/complete-list-la...

If it is then one of the steps always gets it working.

 

Window Hello/face recognition is not working in Windowns 10

Hi Carlos,

For us to isolate your concern with Windows Hello/face recognition issue, we would like to know the following:

• Are you getting any error messages? If yes, what is the exact error message?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

We look forward to your response.