Windows 10: File Explorer hangs when opening OneDrive folder if Preview is on and Word document is selected

File Explorer hangs when selecting Word doc in OneDrive folder if Preview is on.


It doesn't hang with any other file type that I've tried, including Excel or PDF.


I've disconnected and re-connected several times and disabled Quick access.

Using Windows 10 Pro.

:)

 

Windows Explorer Crashes when opening Word documents from OneDrive

Hi all

I have an issue with my OneDrive in Windows Explorer. Whenever I try to open a Word doc from my OneDrive via Windows Explorer, Windows Explorer crashes, becoming unresponsive. This happens even if I select a Word document (i.e. clicking once). This does
not happen if I open a Word document from a PC file (e.g. Downloads or Desktop). PDFs and Excel files are not affected.

I can open Word docs saved in OneDrive by going into Word and opening from there, however, I'd still like to know how to fix this issue as there is obviously something not right.

I have run the scan now and there are no corrupt files. I have also uninstalled and reinstalled OneDrive multiple times.

Anyone have any suggestions?

Many thanks

 

Explorer hangs when opening OneDrive folder

Hi,

Thank you for writing to Microsoft Community forum.

You may try the steps listed below and check if it works.

Uninstall OneDrive:

• Search ‘CMD’ from the start menu and choose ‘Command Prompt (Admin).
  
• Copy paste the following command and hit enter:
  
  taskkill /f /im OneDrive.exe
  
• Copy paste the following command and hit enter once the command mentioned above is completed:
  
  %SystemRoot%\SysWOW64\OneDriveSetup.exe /uninstall
  

Delete OneDrive related files:

• Open ‘File Explorer’ and type ‘%UserProfile%\OneDrive’ in the address bar.
  
• Select all the files and Delete.
  
• Type ‘%LocalAppData%\Microsoft\OneDrive’ in the address bar and tap Enter.
  
• Right click the logs folder and Delete.
  
• Delete all the files except the ‘Update’
  folder.
  
• Type ‘%ProgramData%\Microsoft OneDrive’ in the address bar and tap Enter.
  
• Delete all the files present there.
  
• Type C:\OneDriveTemp in the address bar and tap Enter.
  
• Delete all the files and restart the computer.
  

Reinstall OneDrive:

• Open File Explorer and type the following in the address bar:
  
  C:\Users\<YourUserName>\AppData\Local\Microsoft\OneDrive
  
• Double click the Update folder and run the
  OneDriveSetup file.
  
• Follow the on-screen instructions to reinstall OneDrive.
  

Check if the issue persists after reinstalling OneDrive.

Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.

 

Folder Freeze when trying to click on a Word Document. HELP

Hi there,

I came across a very weird bug/issue.

Use Case

Step 1: Create a word document on Desktop and name it TestFreeze

Step 2: Test that you can open the word document and write something like 'Testing freeze folder' ->save it

Step 3: Create a folder on Desktop and name it FreezeMe

Step 4: Copy 'TestFreeze' document in the 'FreezeMe' folder

Step 5: Open the 'FreezeMe' folder and select/click 'TestFreeze' document

Result: Folder Not Responding

Additional Information

I have run some tests and it does not matter:

• if it is a new or old Microsoft word file
• if the document has content in it or not
• if it has a long/short name or special characters
• it does not matter the folder or the name of the folder in which you put the file in

I also tried with an excel file and seems that I do not experience the same issue.

Microsoft version: 16.0.9330.2073

Windows version: 10.0.17134 Build 17134 with all updates up to date

If there is anything else I can provide to help sort this out, please do let me know.

Opened to any suggestions on how to fix this, as it is very frustrating.

Thanks