Windows 10: File Explorer New context menu causes Explorer to freeze and crash

Discus and support File Explorer New context menu causes Explorer to freeze and crash in Windows 10 Network and Sharing to solve the problem; After installing the Windows 10 October 2018 Update, the New context menu no longer works. If I right-click an empty area in File Explorer and move to... Discussion in 'Windows 10 Network and Sharing' started by lancewhit, Oct 31, 2018.

  1. LANCEWHIT
    lancewhit Win User

    File Explorer New context menu causes Explorer to freeze and crash


    After installing the Windows 10 October 2018 Update, the New context menu no longer works. If I right-click an empty area in File Explorer and move to the New menu, Explorer freezes and then crashes. Same thing happens if I click on the New Item icon on the toolbar.


    The problem did not exist before I installed the October Update. However, I have another PC with the October Update, and the problem does not occur on that one.


    I've determined that it is specific to my account on this one PC. I created and signed in with another account, and the New menu works fine with that one. Short of removing and recreating my entire account, is there another option I can try to fix this glitch?


    Thank you.

    :)
     
    lancewhit, Oct 31, 2018
    #1
  2. CALEBCLEVER
    CalebClever Win User

    Explorer crashes with right click->New context menu

    Right click-> New context menu causes explorer to crash. I have already check ALL third party shell extensions and such using ShellEx and the msconfig.
     
    CalebClever, Oct 31, 2018
    #2
  3. EROCKER
    erocker Win User
    explorer just crashed? why?

    One bad file can cause explorer to crash. Have you defragmented your HDD's lately?
     
    erocker, Oct 31, 2018
    #3
  4. RAMESH SRINIVASAN
    Ramesh Srinivasan Win User

    File Explorer New context menu causes Explorer to freeze and crash

    File Explorer crashes

    Hi LUVSITE,

    Shell extensions are modules that extend the functionality of the Explorer shell. Context menu handler is a type of shell extension that load when you right-click on a file or folder. A buggy shell extension (mostly the ones from 3rd programs) can cause
    slow right-click issues, or crashes in the Explorer environment.

    "View Reliability History" page in Control Panel can sometimes tell you which particular extension has crashed the shell. But in some cases it doesn't tell you the exact extension or module name, and in such as case, ShellExView is one tool we depend upon.

    ShellExView helps you enable or disable unwanted shell extensions in your system, very useful for troubleshooting right-click issues.

    In the
    this link     (which is the 2nd link in my previous post), skip the "Symptoms" section and follow the steps listed under "Using ShellExView to determine the Context-menu causing the problem".

    Let's know if you have any doubts when following those steps. It should not be that difficult.
     
    Ramesh Srinivasan, Oct 31, 2018
    #4
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File Explorer New context menu causes Explorer to freeze and crash

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