Windows 10: File explorer not responding with word docment

When I go to delete a word file in file explorer it freezes and says not responding however i can delete other files what can i do

:)

 

File Explorer - Word and Excel Files not responding

When I open File Explorer I can see all my folders and documents. If, for example, I open a folder in One Drive and choose a word or excel file, it will not open. I get the message that the file folder is not responding. I am able to access the files
by using Excel or Word. I am using Windows 10, 64 bit and Office 365.

 

File Explorer Not Responding

Hi,

I am following very clear instructions online in order to fix File Explorer Not Responding on my brand new computer. Instructions I am following are at this link: https://www.****/knowledge/windows-10-file-explorer-wont-open-solved/

I can get as far as Step 4 where I try to right click on Quick Access within the File Explorer but because it is Not Responding this action does not work and I have to close File Explorer.

Does anyone have suggestions for how to get around this when File Explorer is Not Responding?

Alternatively, should I consider storing larger files in a different drive of the computer?

A little background: I have had this computer that came loaded with Windows 10 for about 1 month. The File Explorer would not respond when I first started using it (transferring in new files), and again recently when I have tried saving several (large) design
files from Illustrator. This may be the culprit for it's bogging down; either that or perhaps because I just deleted 1000's of emails off of gmail? My text display size is at 100%.

Thank you.

ps I am not very computer savvy so please dumb down your responses!

 

File explorer not responding

Hi Sue,

After an update, your PC can sometimes cause software conflicts. We would like to know more about the File Explorer not responding. Please provide answers to the questions:

• Can you please tell us if this update was a regular security update or the Fall Creators update?
• When you saw a dialog box, did you see a particular error message? If yes please send a screenshot.
  
• Did you perform any troubleshooting steps to resolve the concern?

We'll wait for you response to our queries.