Windows 10: File explorer problems

Discus and support File explorer problems in Windows 10 Support to solve the problem; Hello, File explorer is no longer working properly. It has always been fine on this PC until latest update [March 9, 2021KB5000802 (OS Builds 19041.867... Discussion in 'Windows 10 Support' started by collpicto, Mar 12, 2021.

  1. collpicto Win User

    File explorer problems

    File explorer is no longer working properly. It has always been fine on this PC until latest update [March 9, 2021KB5000802 (OS Builds 19041.867 and 19042.867)] or [KB4589212: Intel microcode updates for Windows 10, version 2004 and 20H2, and Windows Server, version 2004 and 20H2].

    What happens is file explorer hangs - thumbnails are not displayed. Same problem within office 365 programs (browse windows) ending up crashing the programs.

    This makes the computer virtually unusable.

    I did a SFC/ scannow but no issues were found.

    Is there any way to fix this?

    thanks in advance!

    EditionWindows 10 Pro
    Installed on‎14/‎08/‎2020
    OS build19042.867
    ExperienceWindows Feature Experience Pack 120.2212.551.0

    collpicto, Mar 12, 2021
  2. Paolo Mag Win User

    "This file can't be previewed" problem in explorer

    Hi Deborah,

    For us to provide an accurate resolution, kindly elaborate the issue by answering the questions listed below:

    • Since when have you been experiencing this issue?
    • Were there any changes on your PC before this happened like software or updates installed?

    For initial troubleshooting, we suggest that you follow the steps listed below:

    • Open File Explorer.
    • Access this link

    • Delete all the files.
    • After deleting the files kindly try and see if there's a thumbnail preview of your files.

    We're looking forward to your response.
    Paolo Mag, Mar 12, 2021
  3. J. Raúl Win User
    File Explorer not responding problem.

    Try this steps because I think it's related with quick access in file explorer:

    1. Open a new Explorer window.
    2. Click View in the ribbon.
    3. Click Options.
    4. Under General, next to “Open File Explorer to:” choose “This PC.”
    5. Click OK.
    Now it should hopefully work fine.
    J. Raúl, Mar 12, 2021
  4. Ralph Sta Win User

    File explorer problems

    File explorer icon from taskbar dissappears while working on it


    To assist you with your concern, we suggest you pin the File Explorer from the Start Menu by following these steps:

    • Click the Start Menu.
    • Right-click File Explorer.
    • Choose Pin to taskbar.

    If you need further assistance, feel free to reply to this post.
    Ralph Sta, Mar 12, 2021

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