Windows 10: File Explorer randomly crashes

Discus and support File Explorer randomly crashes in Windows 10 BSOD Crashes and Debugging to solve the problem; For some time now, couple of months my File Explorer crashes at random times, usually every 2-3 hours. I am running Windows 10 Pro, 64bit, Version... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Leandros Kalogerakos, Feb 1, 2021.

  1. File Explorer randomly crashes

    For some time now, couple of months my File Explorer crashes at random times, usually every 2-3 hours.

    I am running Windows 10 Pro, 64bit, Version 20H2.

    I am pasting a recent error report from "Reliability History"

    Προέλευση source

    Windows Explorer

    Σύνοψη Synopsis

    Σταμάτησε να λειτουργεί Stopped Working

    Ημερομηνία Date

    ‎1/‎2/‎2021 2:27 μμ

    Κατάσταση State

    Αποστολή αναφοράς Sent Report

    Περιγραφή Description

    Διαδρομή ελαττωματικής εφαρμογής: C:\Windows\explorer.exe

    Υπογραφή προβλήματος Error Signature

    Όνομα συμβάντος προβλήματος: APPCRASH

    Όνομα εφαρμογής: explorer.exe

    Έκδοση εφαρμογής: 10.0.19041.746

    Χρονική σήμανση εφαρμογής: ca234864

    Όνομα ελαττωματικής λειτουργικής μονάδας: ntdll.dll

    Έκδοση ελαττωματικής λειτουργικής μονάδας: 10.0.19041.662

    Χρονική σήμανση ελαττωματικής λειτουργικής μονάδας: 27bfa5f0

    Κωδικός εξαίρεσης: c000071f

    Μετατόπιση εξαίρεσης: 00000000000accb7

    Έκδοση λειτουργικού συστήματος: 10.0.19042.

    Αναγνωριστικό τοπικών ρυθμίσεων: 1032

    Πρόσθετες πληροφορίες 1: 036d

    Πρόσθετες πληροφορίες 2: 036d25959e361ad38b77dfb223a7efe8

    Πρόσθετες πληροφορίες 3: 0fa2

    Πρόσθετες πληροφορίες 4: 0fa2d3da27def2f1e564c45ff6d9bb3a

    Περισσότερες πληροφορίες σχετικά με το πρόβλημα

    Αναγνωριστικό κάδου: b562e309fe82363ff40f36760c3da66b 1445433886048626283

    I will be happy to send you any additional info required to solve the problem.

    Leandros Kalogerakos, Feb 1, 2021

  2. file explorer crashes

    Effective Way to Solve the File Explorer Crashes Issue

    You can try the following steps:

    1. Tap down the Windows button first to activate the search bar.
    2. After that, in the search bar type control, and then click on the top-most search result, that is on Control Panel.
    3. Next, in the search bar type file.
    4. Now, from the search results click on File Explorer Options.
    5. Then, click on the Clean button.
    6. Lastly, click on Apply and then on OK.

    References: https://www.****/knowledge/solved-windows-10-file-explorer-crash-easy-way/
    JuanSmith2, Feb 1, 2021
  3. Gencijs Win User
    File explorer keeps crashing in Win 10


    I did the steps you wrote. All the settings were as you suggested. The File Explorer keeps crashing.
    Gencijs, Feb 1, 2021
  4. File Explorer randomly crashes

    File Explorer close/crash randomly

    Hi Syr

    I am Sumit, an Independent Advisor and a 3 year Windows Insider MVP here to help.

    No real help in the module so our next step is to generate a crash dump and find information regarding this.

    I am copying auggy steps here:

    I might suggest trying to obtain a user mode dump which will give more information on the crash.

    You can configure Windows to create user-mode dumps. Create a System Restore Point first.

    If you copy and paste the following in Notepad and save as a .reg file (save with the .reg extension and give it any name such as dump.reg), then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time explorer.exe crashes
    should be created in the C:\CrashDumps folder:

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe]



    After Explorer (explorer.exe) crashes, can you then make the .dmp file available (provide link) via a public folder on OneDrive or similar site?
    Sumit (Independent Advisor), Feb 1, 2021

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