Windows 10: FILES DAMAGED BY VIRUSES…

Hi.

I need help to solve this problem, my files were damaged by a virus and all my documents were left with the extension uudjvu. Already pass three antivirus and other malware and the notebook is clean. There is some way to recover my files.

:)

 

Dell Inspiron 3650 Desktop Windows 10 Windows Defender constantly rebooting

This stopcode usually means that there is a problem with some of the main Windows system files being damaged, sometimes caused by viruses.

What I'd suggest is two steps:

1. Run an antivirus on the PC (it does give you some time to work before it crashes?). Then also run a boot-time scan with an antivirus that has this capability.
   
2. Since Windows is already damaged a good thing to do is perform a repair via an in-place upgrade. (which basically reinstalls Windows but keeps the programs and files, just like when upgrading an older windows to windows 10.) A good guide for that can be found here: How to Do a Repair Install of Windows 10 with an In-place Upgrade (the Step 6 method is probably easiest.)
   

 

Question on viruses and documents

Once the virus is removed just use a reputable antivirus program like AVG. I suggest AVG because it does check usb devices for viruses automatically once you stick the usb drive into the usb port.

 

Unable to remove Viruses

Hi Tony,

I appreciate for performing the steps to fix the issue.

I will certainly help you with the issue you are experiencing.

This issue might occur due to downloading games from a website without any safety precautions on your PC.

Please follow below mentioned issue to resolve the issue:

Method 1:

I would suggest you to run Microsoft Safety Scanner on your PC to scan and fix the viruses on your PC.

Please refer below link to run the Microsoft Safety Scanner.

https://www.microsoft.com/security/scanner/en-us/default.aspx

The Microsoft Safety Scanner is a free downloadable security tool that provides on-demand scanning and helps remove viruses, spyware, and other malicious software. It works with your existing antivirus software.

Note: All your files that are corrupted or virus attached will be deleted while you run Microsoft Safety Scanner.

Method 2:

Step 1: Install Windows Updates and run a full System Scan using
Windows Defender.

To install Windows Update,

Navigate to “Start->Settings->Updates and Security->Windows update->check for updates->Install updates”.

Or

• 
  Press “Windows key + R” and type
  “control update” and press ok.
  
• 
  Click on check for updates option and click on
  Install updates.
  

To run Windows Defender,

• 
  Navigate to “Start->Settings-> Updates and Security->Windows Defender->open Windows Defender”.
  
• 
  Select the option “full” under
  “scan option” and click on “scan now”.
  

Note: time taken to scan your full system depends on the size of the file you have on your PC.

Step 2: Uninstall unknown programs.

I would suggest you to check, if any unknown programs are installed on your PC.

• 
  Press “Windows key + X” from your keyboard and click on
  “Control panel”.
  
• 
  Change to “Large Icon” under “View by” (you will see at right top corner of the windows).
  
• 
  Click on “Programs and Features” option.
  
• 
  Select and right click on the unknown programs (if installed) and click on
  uninstall/remove.
  

I would like to inform that usually Appdata folder will be hidden, please refer to below link to
unhide files and folders on Windows 10.

Please follow below mentioned steps to unhide files and folder.

• 
  Press “Windows key + E” from your keyboard.
  
• 
  Go to the tab View->check “Hidden” option.
  

Please get back to us with the updated issue for further assistance.

Thank you.