Windows 10: Film and TV app freezing

For some years, I have noticed a problem with the film and tv app on windows 10.

This has happened on every windows 10 devices I have had including: PC, Tablet and laptop.

The app works fine until I add my external hardive in the settings, “where we look for videos.”
I select the file location for my external hard drive which includes all the movies I have bought through the film and tv app and for some reason, it freezes the app.

its not the hard drive, it’s happened on every hard drive I have had and it is not my devices which is currently, a gaming laptop.
When I remove the external hard drive as a file location, it works fine.

Why is this happening and how do I stop it from happening? It has literally happened on every device and every external hard drive.

I have to download my movies to the internal hard drive and then transfer them to the external hard drive and vice versa to actually watch them without the app freezing.

I have far too many films and tv series to have them all installed on my laptop but for some reason, the app itself, does not like external hard drives and it happens on every device and every hard drive I have ever had.
If you are also having this problem, remove the external hard drives file location in where to look and it will correct the problem but obviously this is less than ideal.

:)

 

Films & TV App

Hi Justine,

thank you for helping me. I followed the steps that you outlined in your reply, but when I reached step 3 a small frame opened, however, I could not edit to remove the device. This was display only. The document appears to be saying you can only remove a
device by logging in to that device.

For your info I am running Windows 10 Pro in S mode. version 1803 OS build 17134.254.

In the support documents is says:-

How to see your devices

To find out how which and how many devices are currently associated with the Films & TV app:

1. Start the Films & TV app.
2. Go to Settings and tap or click Show my download devices.The pop-up window will display the various devices to which you can download your purchases.

How to remove a device

Note You can only remove one device every 30 days.

To remove a device:

1. Sign in to the device that you want to remove.
2. Start the Films & TV app.
3. Go to Settings and tap or click Download devices.
4. Tap or click Remove this device.

Many thanks

 

Films & Tv App

Hi Guys

In the Films & Tv app is it possible to get my personal films to arrange by folder rather than all listed by name. I'm sure I had it like that but something has changed and now there all listed on one page sorted by name.

Info - My movies are all stored on an external Hdd in a few different folders not in the default Videos folder

Cheers Danny

 

Films & TV App

How do I remove a device that I have listed as being able to download movies when the device is broken and I cannot logon to it? The help seems to suggest, you logon to the device then go to the Films & TV app and select settings. In this path you can
then select Remove this device. Problem is I cannot logon to that device. Any ideas? Thanks