Windows 10: Find my device can't locate my laptop

Discus and support Find my device can't locate my laptop in AntiVirus, Firewalls and System Security to solve the problem; I'm just testing the "Find my device" on MS webpage. My device is turned on, connected to the internet and location services have been enabled, but I'm... Discussion in 'AntiVirus, Firewalls and System Security' started by siimsild, Oct 26, 2020.

  1. siimsild Win User

    Find my device can't locate my laptop


    I'm just testing the "Find my device" on MS webpage. My device is turned on, connected to the internet and location services have been enabled, but I'm still getting an error "We can’t locate your device at the moment. Please try again later."

    How can i get find my device to work?

    :)
     
    siimsild, Oct 26, 2020
    #1
  2. Kem Mon Win User

    Unable to turn on the Location from the Location Settings.

    Hi Rafiul,

    It is possible that the
    GPS chipset
    is not working properly causing your location settings to be
    disabled or cannot be turned on. Kindly run the
    Hardware and Device Troubleshooter
    and check if there's any changes. To run the
    troubleshooter, follow these steps:


    • On the search bar, type
      Troubleshooting
      and hit
      Enter.

    • Choose
      Hardware and Sound.

    • Click on the
      Hardware and Devices
      to run the
      Troubleshooter.

    If the issue
    persists, we suggest that you contact your
    computer/laptop's manufacturer
    for further assistance.

    Update us on how it goes.

    Regards.
     
    Kem Mon, Oct 26, 2020
    #2
  3. Ian Ser Win User
    Locate device

    Hello,

    Are these the steps you're doing when trying to locate your device?

    • Go to
      account.microsoft.com/devices
      . If you're asked to sign in, use the same Microsoft account you used to sign in to the lost device.
    • Choose your device from the list, then select Find my device.
    • You'll see a map with a highlighted location. However, this may not be your device's current location. When a Microsoft device is turned on, we periodically save your device location, so check the
      Last seen at timestamp.
    • In the meantime, we'll automatically start a new search. Wait a bit and the new device location should appear.

    You can also have the option of locking the device to render it useless unless that the person knows your credentials. Here's how:

    • When you find your device on the map, select Lock > Next.
    • Type a lock-screen message for anyone who finds your device to see.
    • Select Lock. Note that anyone who finds your locked device can't sign in unless they are an admin for a Microsoft account already on the device.
    Reset your password
    Once your device is locked, you should reset your password for added security. Select
    Reset password and follow the instructions.

    I'll be waiting for your updates.
     
    Ian Ser, Oct 26, 2020
    #3
  4. Find my device can't locate my laptop

    Location service is greyed out

    Hi Shahriar,

    Thank you for responding.

    Sorry for the inconvenience caused for you, I suggest you to try the below troubleshooting steps and check If it helps.

    Step 1: Steps to turn on the Location settings.

    • Login as an administrator.
    • Press Windows key, type Location settings and select
      Change location settings.
    • Check whether Location for this device is On by clicking on
      Change
      .
    • Also turn on Location as well.

    Step 2: And as you are unable to set the service Geolocation service to automatic, I suggest you to run SFC scan and check.

    System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

    Follow the below steps:


    • Right click on the Start button, click on
      Command Prompt (Admin).

    • Type “sfc /scannow” without the quotes and hit
      Enter.

    • After the scan, restart the computer and check for the issue.

    Try to set the service to automatic by following the steps provided in the above post by Praveen Venugopal.

    Hope it helps. Kindly update the status of the issue, we will be happy to help you.
     
    Deepika Gowda, Oct 26, 2020
    #4
Thema:

Find my device can't locate my laptop

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