Windows 10: finger print and pin not working

I have a brand new HP Envy and the pin was set up as well as finger print. Now neither work. The only way to sign in is with my Microsoft password. Please help.

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Finger print is not working for sign up.

Guys i have purchased Asus vivobook s14 last month &when it came to me its finger print login was working finr but suddenly one day it stopped working. i have tried to change the finger print and then sign in but it shows use your pin to login.kindly help.....

 

finger print not working win10

hi

I had an error in win10 and I recovery my pc from image file and the finger print of win10 just disappear I cant log in by my finger print the device manger do not show my biometric divice and the old divice driver softer is installing but not showen on
windows programs list just whant to reset my finger print app on my pc thanks

 

Finger print reader not working

Hi Joey,

Thank you for posting in Microsoft Community.

Sorry for the inconvenience caused to you. I understand that finger print reader is not working after upgrading to Windows 10.

This may occur due to outdated or incompatible drivers. Let's try the following methods and check if it helps.

Method 1: Run the hardware device troubleshooter and check if it helps.

Follow the below steps:

• Press Windows key and type troubleshooting in the search bar.
  
• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Hardware and Devices.
• Follow the on-screen instructions to run the troubleshooter.

Method 2: Update the finger scanner drivers.

• Press Windows key + X and click on
  Device manager.
• Expand Human Interface Devices.
• Right click on your finger scanner device.
• Click on Update Driver Software
  and follow the onscreen instructions.

Hope this helps you. Keep us posted with the status of the issue to assist you further.

Thank you.