Windows 10: Finger print reader will not accept my right index finger

Hello,


I have been experiencing an issue with my windows 10 laptop. It will not accept my right index finger. When I try to add it to the biometrics I receive an error - "Sorry, something went wrong. Close windows hello, then try going through the setup again."
The result is the same after numerous tries. I can confirm that it does accept my other fingers fine and that I had been using that finger before; prior to recently making some changes with my local account profile.


I suspect that there is some memory of my fingerprint stored that becomes a clash if I try to add it to my new profile.


Any suggestions?


Thanks,

Vernon

:)

 

Finger Print Reader now Inoperative

I have had issues with the finger print reader previously but have been able to get it working again, either by itself or performing suggested functions, which I no longer remember. I have a Thinkpad T470 with Windows 10. In the sign-in options, my computer
no longer recognizes finger print reader as an option. What's going on????

 

Finger Print Reader.

Can I get the software for my Finger Print Reader Model 1034

 

Finger print reader not working

Hi Joey,

Thank you for posting in Microsoft Community.

Sorry for the inconvenience caused to you. I understand that finger print reader is not working after upgrading to Windows 10.

This may occur due to outdated or incompatible drivers. Let's try the following methods and check if it helps.

Method 1: Run the hardware device troubleshooter and check if it helps.

Follow the below steps:

• Press Windows key and type troubleshooting in the search bar.
  
• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Hardware and Devices.
• Follow the on-screen instructions to run the troubleshooter.

Method 2: Update the finger scanner drivers.

• Press Windows key + X and click on
  Device manager.
• Expand Human Interface Devices.
• Right click on your finger scanner device.
• Click on Update Driver Software
  and follow the onscreen instructions.

Hope this helps you. Keep us posted with the status of the issue to assist you further.

Thank you.