Windows 10: Finger print scanner issues

Hi everyone, i have been using my laptop for 2 years plus, but lately i encounter kernel mode heap corruption, so i had no option than to format my laptop, but something strange happen after formatting and reloading windows 21H1, my fingerprint scanner is not work, i checked the device manage, the bio metric device is also missing, please what is the way forward, i have download countless number of driver from hp but no avail....

:)

 

finger print scanner

finger print scanner on my hp laptop stopped working after 2019-08 update to 1903 KB4512508. suggestions please.

 

Windows Hello - Finger Print scanner

Hi Nalintha,

Thank you for posting in Microsoft Community.

Sorry for the inconvenience caused to you. I understand that finger scanner is not working after upgrading to Windows 10.

This may occur due to outdated or incompatible drivers. Let's try the following methods and check if it helps.

Method 1: Run the hardware device troubleshooter and check if it helps.

Follow the below steps:

• Press Windows key and type troubleshooting in the search bar.
  
• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Hardware and Devices.
• Follow the on-screen instructions to run the troubleshooter.

Method 2: Update the finger scanner drivers.

• Press Windows key + X and click on
  Device manager.
• Expand Human Interface Devices.
• Right click on your finger scanner device.
• Click on Update Driver Software
  and follow the onscreen instructions.

Hope this helps you. Keep us posted with the status of the issue to assist you further.

Thank you.

 

Will finger print scanner work on Windows 10?

Original Title: Windows 10 - Hardware

I have a HP Pavilion dv6 with finger print scanner, primarily used for Windows login, will the finger print scanner still work after upgrading to Windows 10?

Extra Info: Software installed is HP SimplePass, powered by AuthenTec.