Windows 10: fingerprint anyone pls

Discus and support fingerprint anyone pls in Windows 10 Drivers and Hardware to solve the problem; my laptop fingerprint is not working dont know why... Discussion in 'Windows 10 Drivers and Hardware' started by nelsonvieira1, Mar 5, 2021.

  1. fingerprint anyone pls

    my laptop fingerprint is not working dont know why

    nelsonvieira1, Mar 5, 2021
  2. cryadis23 Win User

    pls help with audio and graphics issues - latency issue?

    sorry, please also find task manager screenshots. couldnt capture the whole list (there are so many processes running!) so i caught what i could, ordered by cpu and memory usage. thanks!

    fingerprint anyone pls [​IMG]

    fingerprint anyone pls [​IMG]
    cryadis23, Mar 5, 2021
  3. Batmann Win User
    Fingerprint issue/Power Management

    already tried the credentials service one, not of any help. I guess the only fix is from the power management tab

    1. Press Windows Key + X and choose Device Manager from the list

    2. When Device Manager opens, locate your fingerprint reader. It should be located in Biometric Devices section.

    3.Right click your fingerprint reader and choose Properties

    4. Navigate to Power Management tab and uncheck Allow the computer to turn off this device to save power.

    5. Click OK to save changes.

    I want to follow this step but I cannot find the power management tab.
    Batmann, Mar 5, 2021
  4. Nikhar_K Win User

    fingerprint anyone pls

    Windows Hello Fingerprint issue

    Hi Rajesh,

    Thank you for writing to Microsoft Community Forums.

    We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:

    • When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
    • What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
    • Were you able to use the Windows Hello Fingerprint to login to Windows earlier?

    Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.

    As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:

    1. On the login screen, click on Sign-in options.
    2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.

    Refer the screenshot below:

    fingerprint anyone pls fc087693-5104-47d8-960f-4d6097885918?upload=true.jpg

    If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:

    1. Press Windows key + I, to open
    2. Click on Accounts and click on
      Sign-in options
      on the left pane.
    3. Now, click on Windows Hello Fingerprint and click on
    4. Follow the on-screen instructions to remove the Fingerprint.
    5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.

    Let us know how it goes.


    Nikhar Khare

    Microsoft Community - Moderator
    Nikhar_K, Mar 5, 2021

fingerprint anyone pls

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