Windows 10: Fingerprint option to sign in unavailable windows hello

Hello, I can’t use my fingerprint or my face to sign in. I’m using this sign in option for almost 2 years and suddenly i can’t do it anymore. I went into options and saw that with windows hello the facial or fingerprints option are currently unavailable. How can i go back to the way it was? Is easier for me with facial or fingerprint.

:)

 

windows hello fingerprint option currently unavailable

windows hello fingerprint option currently unavailable

 

Windows Hello Fingerprint issue

Hi Rajesh,



Thank you for writing to Microsoft Community Forums.



We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:

• When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
  
• What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
  
• Were you able to use the Windows Hello Fingerprint to login to Windows earlier?
  

Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:

1. On the login screen, click on Sign-in options.
   
2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.
   

Refer the screenshot below:









If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:

1. Press Windows key + I, to open
   Settings.
   
2. Click on Accounts and click on
   Sign-in options on the left pane.
   
3. Now, click on Windows Hello Fingerprint and click on
   Remove.
   
4. Follow the on-screen instructions to remove the Fingerprint.
   
5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

windows 10 fingerprint sign-in suddenly unavailable

my fingerprint sign-in worked on my pc laptop for one year. now inexplicably it has stopped. in 'settings' it advises 'fingerprint sign-in option unavailable'. how do i get it back?