Windows 10: Fingerprint reader doesn't work on return from sleep

Is I close the lid on my HP Pavilion DV7 laptop and let it sleep, when I wake it up, the fingerprint reader doesn't work. I have to select Login options and use a Password or PIN to sign in. I suspect this may have something to do with sleep mode turning off power to the fingerprint reader but there is no setting that controls that.

Once I'm signed in, the reader works correctly until I let it sleep again.

Anyone else see this?

WIn 10 Home 17763.195 1809 adn now with the latest insider build 18309.1000 1809.

:)

 

Fingerprint Reader not working on Windows 10

Hi Kayleigh,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As you are facing issues with accessing Fingerprint reader on Windows 10, do let us know the following to assist you better:

• What is the make and model of your device?
• What is the device status in Device Manager along with exclamatory mark?

I suggest you to try few of the below troubleshooting steps and check if it helps.

Method 1: Run Hardware troubleshooter as it will help in resolving the issues with hardware and resolve any simple issues found.

• Press Windows key from the keyboard, click on
  Control Panel.
• In the Control Panel window, select Category and then select
  Large icons.
• Click on Troubleshooting, click on
  view all option on the upper left corner.
• Select the Hardware and Device
  options from the list.
• Click Next and follow the on-screen instructions.

Method 2: I suggest you to update the drivers for Fingerprint Reader in Device Manager:

Steps:

• Right click on Windows key from the desktop and click on
  Device Manager.
• Expand Human Interface Devices, right click on the
  Fingerprint driver and select Update Driver Software
• Check if you are able to access the device.

Hope it helps. Reply to the post with the required information and updated status of this issue for further assistance.

 

Fingerprint readers don't work

Hi,

Windows seems to treat the P5100 as a swipe sensor and not a touch one. Let's get your device connected, to do that, try following the steps below and see how it goes:

• Disconnect your fingerprint reader.
• Uninstall both drivers.
• Restart.
• Then connect any of the drivers.

As mentioned above, the drivers are detected by the system and everything should run smoothly. If you still experience the issue after performing the steps, we advise you to contact your device manufacturer for configuration.

 

Fingerprint Reader not working on Windows 10

I can't troubleshoot my device if it isn't allowed to load. I have attached images displaying my device and the most recent update attempt.



My fingerprint reader was working when I upgraded to Windows 10, but after a system refresh, it no longer works. I know that I have the correct drivers installed as they are the ones that came with my computer's setup files.





Something else may be preventing my reader from working. Please clarify Code 31.

This question isn't answered unless all instances of this problem are put to rest.