Windows 10: Fingerprint reader issue

Discus and support Fingerprint reader issue in Windows Hello & Lockscreen to solve the problem; Hello Sir, my finger print reader just got disabled. I did not made any changes in the settings or elsewhere. it was working properly fine from last 8... Discussion in 'Windows Hello & Lockscreen' started by MaryaAlamzeb, Oct 29, 2020.

  1. Fingerprint reader issue

    Hello Sir, my finger print reader just got disabled. I did not made any changes in the settings or elsewhere. it was working properly fine from last 8 months. Please assist.

    System Specifications: intelR core TM i5 , CPU 2.00 GHz

    MaryaAlamzeb, Oct 29, 2020

  2. Fingerprint Reader not working on Windows 10

    Hi Kayleigh,

    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

    As you are facing issues with accessing Fingerprint reader on Windows 10, do let us know the following to assist you better:

    • What is the make and model of your device?
    • What is the device status in Device Manager along with exclamatory mark?

    I suggest you to try few of the below troubleshooting steps and check if it helps.

    Method 1: Run Hardware troubleshooter as it will help in resolving the issues with hardware and resolve any simple issues found.

    • Press Windows key from the keyboard, click on
      Control Panel.
    • In the Control Panel window, select Category and then select
      Large icons.
    • Click on Troubleshooting, click on
      view all option on the upper left corner.
    • Select the Hardware and Device
      options from the list.
    • Click Next and follow the on-screen instructions.

    Method 2: I suggest you to update the drivers for Fingerprint Reader in Device Manager:


    • Right click on Windows key from the desktop and click on
      Device Manager.
    • Expand Human Interface Devices, right click on the
      Fingerprint driver and select Update Driver Software
    • Check if you are able to access the device.

    Hope it helps. Reply to the post with the required information and updated status of this issue for further assistance.
    Deepika Gowda, Oct 29, 2020
  3. z3r010 Win User
    Fingerprint Reader ?

    It must be a driver issue as my fingerprint reader works fine.
    z3r010, Oct 29, 2020
  4. Julie Ram Win User

    Fingerprint reader issue

    Fingerprint readers don't work


    Windows seems to treat the P5100 as a swipe sensor and not a touch one. Let's get your device connected, to do that, try following the steps below and see how it goes:

    • Disconnect your fingerprint reader.
    • Uninstall both drivers.
    • Restart.
    • Then connect any of the drivers.

    As mentioned above, the drivers are detected by the system and everything should run smoothly. If you still experience the issue after performing the steps, we advise you to contact your device manufacturer for configuration.
    Julie Ram, Oct 29, 2020

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