Windows 10: Fingerprint reader no longer working

Discus and support Fingerprint reader no longer working in AntiVirus, Firewalls and System Security to solve the problem; Came home this afternoon and noticed the fingerprint reader isn't working. I logged on using my password. I settings I see something called 'Windows... Discussion in 'AntiVirus, Firewalls and System Security' started by bobbylonghare, Sep 23, 2019.

  1. Fingerprint reader no longer working


    Came home this afternoon and noticed the fingerprint reader isn't working. I logged on using my password. I settings I see something called 'Windows Hello Face' and Windows Hello Fingerprint', both marked currently unavailable. 'Windows Hello Pin' seems to be OK.


    When I click on the Fingerprint it says there is no compatible reader. I am using an HP Envy and been using the fingerprint reader for years.




    The hardware manager says the reader is not working properly because Windows can't load the driver but if I try to update the driver, it says it is already at the latest level

    The display in the hardware driver is:

    Biometric devices

    Validity sensors (WBF) (PID=0050)



    1) Where did 'Windows Hello xxx' come from

    2) Any ideas how to get the reader working again?


    Bobby

    :)
     
    bobbylonghare, Sep 23, 2019
    #1

  2. Fingerprint Reader not working on Windows 10

    I can't troubleshoot my device if it isn't allowed to load. I have attached images displaying my device and the most recent update attempt.
    Fingerprint reader no longer working f7010e7f-8710-4aa8-8bac-880e24be6f19.png


    My fingerprint reader was working when I upgraded to Windows 10, but after a system refresh, it no longer works. I know that I have the correct drivers installed as they are the ones that came with my computer's setup files.


    Fingerprint reader no longer working 6bc019d4-c502-4c2c-acfe-a7cbe53716be.png


    Something else may be preventing my reader from working. Please clarify Code 31.

    This question isn't answered unless all instances of this problem are put to rest.
     
    MassTransitKrow, Sep 23, 2019
    #2
  3. Fingerprint Reader not working on Windows 10

    Hi Kayleigh,

    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

    As you are facing issues with accessing Fingerprint reader on Windows 10, do let us know the following to assist you better:

    • What is the make and model of your device?
    • What is the device status in Device Manager along with exclamatory mark?

    I suggest you to try few of the below troubleshooting steps and check if it helps.

    Method 1: Run Hardware troubleshooter as it will help in resolving the issues with hardware and resolve any simple issues found.

    • Press Windows key from the keyboard, click on
      Control Panel.
    • In the Control Panel window, select Category and then select
      Large icons.
    • Click on Troubleshooting, click on
      view all option on the upper left corner.
    • Select the Hardware and Device
      options from the list.
    • Click Next and follow the on-screen instructions.

    Method 2: I suggest you to update the drivers for Fingerprint Reader in Device Manager:

    Steps:

    • Right click on Windows key from the desktop and click on
      Device Manager.
    • Expand Human Interface Devices, right click on the
      Fingerprint driver and select Update Driver Software
    • Check if you are able to access the device.

    Hope it helps. Reply to the post with the required information and updated status of this issue for further assistance.
     
    Deepika Gowda, Sep 23, 2019
    #3
  4. Julie Ram Win User

    Fingerprint reader no longer working

    Fingerprint readers don't work

    Hi,

    Windows seems to treat the P5100 as a swipe sensor and not a touch one. Let's get your device connected, to do that, try following the steps below and see how it goes:

    • Disconnect your fingerprint reader.
    • Uninstall both drivers.
    • Restart.
    • Then connect any of the drivers.

    As mentioned above, the drivers are detected by the system and everything should run smoothly. If you still experience the issue after performing the steps, we advise you to contact your device manufacturer for configuration.
     
    Julie Ram, Sep 23, 2019
    #4
Thema:

Fingerprint reader no longer working

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