Windows 10: Fingerprint reader not working

Discus and support Fingerprint reader not working in Windows Hello & Lockscreen to solve the problem; I have a digitalpersona U.are.U 4500 fingerprint reader. I've installed drivers for it and Device Manager recognizes it as a biometric device. I want... Discussion in 'Windows Hello & Lockscreen' started by moon_man157, May 11, 2019.

  1. Fingerprint reader not working

    I have a digitalpersona U.are.U 4500 fingerprint reader. I've installed drivers for it and Device Manager recognizes it as a biometric device. I want to use it with Windows hello but settings for Windows hello are not available. I've updated local Group policy settings to include biometrics and I made sure that I have all the most current updates for Windows. What am I missing? Can someone please point me in the right direction?

    moon_man157, May 11, 2019

  2. Fingerprint Reader not working on Windows 10

    Hi Kayleigh,

    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

    As you are facing issues with accessing Fingerprint reader on Windows 10, do let us know the following to assist you better:

    • What is the make and model of your device?
    • What is the device status in Device Manager along with exclamatory mark?

    I suggest you to try few of the below troubleshooting steps and check if it helps.

    Method 1: Run Hardware troubleshooter as it will help in resolving the issues with hardware and resolve any simple issues found.

    • Press Windows key from the keyboard, click on
      Control Panel.
    • In the Control Panel window, select Category and then select
      Large icons.
    • Click on Troubleshooting, click on
      view all option on the upper left corner.
    • Select the Hardware and Device
      options from the list.
    • Click Next and follow the on-screen instructions.

    Method 2: I suggest you to update the drivers for Fingerprint Reader in Device Manager:


    • Right click on Windows key from the desktop and click on
      Device Manager.
    • Expand Human Interface Devices, right click on the
      Fingerprint driver and select Update Driver Software
    • Check if you are able to access the device.

    Hope it helps. Reply to the post with the required information and updated status of this issue for further assistance.
    Deepika Gowda, May 11, 2019
  3. Julie Ram Win User
    Fingerprint readers don't work


    Windows seems to treat the P5100 as a swipe sensor and not a touch one. Let's get your device connected, to do that, try following the steps below and see how it goes:

    • Disconnect your fingerprint reader.
    • Uninstall both drivers.
    • Restart.
    • Then connect any of the drivers.

    As mentioned above, the drivers are detected by the system and everything should run smoothly. If you still experience the issue after performing the steps, we advise you to contact your device manufacturer for configuration.
    Julie Ram, May 11, 2019
  4. Fingerprint reader not working

    Fingerprint Reader not working on Windows 10

    I can't troubleshoot my device if it isn't allowed to load. I have attached images displaying my device and the most recent update attempt.
    Fingerprint reader not working f7010e7f-8710-4aa8-8bac-880e24be6f19.png

    My fingerprint reader was working when I upgraded to Windows 10, but after a system refresh, it no longer works. I know that I have the correct drivers installed as they are the ones that came with my computer's setup files.

    Fingerprint reader not working 6bc019d4-c502-4c2c-acfe-a7cbe53716be.png

    Something else may be preventing my reader from working. Please clarify Code 31.

    This question isn't answered unless all instances of this problem are put to rest.
    MassTransitKrow, May 11, 2019

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