Windows 10: Fingerprint reader problem.

Discus and support Fingerprint reader problem. in Windows 10 Drivers and Hardware to solve the problem; Biometrics is not showing up in the device manager dialog box. Need to know how to get it back. I am running on Windows 10 Enterprise, version... Discussion in 'Windows 10 Drivers and Hardware' started by DB-2, May 13, 2019.

  1. DB-2 Win User

    Fingerprint reader problem.

    Biometrics is not showing up in the device manager dialog box. Need to know how to get it back. I am running on Windows 10 Enterprise, version 10.0.17763 build 17763. So my fingerprint reader will not work. I have tried erverthing since a lot of people have had the same problem. I also tried updates of the fingerprint reader driver from Lenovo for my P50 laptop with no luck.


  2. Fingerprint Reader not working on Windows 10

    Hi Kayleigh,

    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

    As you are facing issues with accessing Fingerprint reader on Windows 10, do let us know the following to assist you better:

    • What is the make and model of your device?
    • What is the device status in Device Manager along with exclamatory mark?

    I suggest you to try few of the below troubleshooting steps and check if it helps.

    Method 1: Run Hardware troubleshooter as it will help in resolving the issues with hardware and resolve any simple issues found.

    • Press Windows key from the keyboard, click on
      Control Panel.
    • In the Control Panel window, select Category and then select
      Large icons.
    • Click on Troubleshooting, click on
      view all option on the upper left corner.
    • Select the Hardware and Device
      options from the list.
    • Click Next and follow the on-screen instructions.

    Method 2: I suggest you to update the drivers for Fingerprint Reader in Device Manager:


    • Right click on Windows key from the desktop and click on
      Device Manager.
    • Expand Human Interface Devices, right click on the
      Fingerprint driver and select Update Driver Software
    • Check if you are able to access the device.

    Hope it helps. Reply to the post with the required information and updated status of this issue for further assistance.
    Deepika Gowda, May 13, 2019
  3. Julie Ram Win User
    Fingerprint readers don't work


    Windows seems to treat the P5100 as a swipe sensor and not a touch one. Let's get your device connected, to do that, try following the steps below and see how it goes:

    • Disconnect your fingerprint reader.
    • Uninstall both drivers.
    • Restart.
    • Then connect any of the drivers.

    As mentioned above, the drivers are detected by the system and everything should run smoothly. If you still experience the issue after performing the steps, we advise you to contact your device manufacturer for configuration.
    Julie Ram, May 13, 2019
  4. Fingerprint reader problem.

    windows 10 doesn't recognized internal fingerprint reader


    Welcome and thank you for posting your query in Microsoft Community.

    We regret the inconvenience caused to you

    I will certainly help you.

    I suggest you to uninstall fingerprint reader software from the computer and reinstall it in compatibility mode and check. Follow the below steps

    Step1: Uninstall fingerprint reader software.

      • Press Windows key + X on the keyboard.

      • Click on Control Panel

      • Go to Programs and Features

      • Right click your fingerprint reader software from the list and tap or click

      • Reboot your machine

    Step 2: If you have executable file of the corresponding driver, I suggest you to install the downloaded driver file in compatible mode. Follow the steps:

    • Right click on the driver, and click on Properties.

    • Go to the Compatibility tab.

    • Check the box for Run this program in compatibility mode for:

    • Select the version of Windows in the list of Operating systems.

    • Click OK.

    • Double-click the driver file to install the driver and follow the onscreen instructions.

    • Reboot your computer.

    Also, refer:

    Make older programs compatible with this version of Windows

    Applies to Windows 10 as well.

    How to: Install and Update drivers in Windows 10

    Let us know if you have any further query on Windows we are glad to assist you.
    Abdul_Malik, May 13, 2019

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