Windows 10: Fingerprint reader/Windows Hello unavailable

Discus and support Fingerprint reader/Windows Hello unavailable in Windows Hello & Lockscreen to solve the problem; I am using Windows 10 on a Dell laptop. Yesterday, the fingerprint reader on my laptop stopped working, forcing me to sign in with my password. I tried... Discussion in 'Windows Hello & Lockscreen' started by BESpeer, Jul 10, 2020.

  1. BESPEER
    BESpeer Win User

    Fingerprint reader/Windows Hello unavailable


    I am using Windows 10 on a Dell laptop. Yesterday, the fingerprint reader on my laptop stopped working, forcing me to sign in with my password. I tried disabling and re-enabling the fingerprint option, but it didn't help. I went online and found something that said I need to download this "Your Phone Companion" app and restart my laptop--it also said to go to my Registry Editor and add something to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System.


    I did that, but when I put my finger on the scanner now, it says my PIN is required to sign in, so I still have to enter my password. So I went back to my sign-in options and noticed that the Windows Hello Face option was unavailable; it said "We couldn't find a camera compatible with Windows Hello Face."


    A lot of things I've found online tell me to type "gpedit.msc" into my Run window, which doesn't work.


    Can anyone tell me what I should do so I can use my fingerprint scanner again?

    :)
     
    BESpeer, Jul 10, 2020
    #1
  2. SANTANUSARKARBRP
    SantanuSarkarbrp Win User

    No Windows Hello with Digital Persona 4500 fingerprint reader

    Digital Persona uru 4500 fingerprint reader automatically detected by Windows 10. In settings it's showing BIOKEY 200 fingerprint reader. And in device manager it's updated with latest driver 4.0.0.128. Trying to see Windows Hello in sign in option over
    two months with these fingerprint reader. But no solutions still now. Tried all necessary steps but no Windows Hello. The driver I can upgrade only 4.0.0.143. No other driver or software is getting installed under compatibility mode in Windows 10 also I have
    found.

    Pls try to give a solution.
     
    SantanuSarkarbrp, Jul 10, 2020
    #2
  3. CRKMS
    CRKms Win User
    windows hello fingerprint option currently unavailable

    windows hello fingerprint option currently unavailable
     
    CRKms, Jul 10, 2020
    #3
  4. MILDREDMORALES2
    MildredMorales2 Win User

    Fingerprint reader/Windows Hello unavailable

    Windows Hello Fingerprint not working

    This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

    After taking all the steps you suggested on here it says i have the latest update.
     
    MildredMorales2, Jul 10, 2020
    #4
Thema:

Fingerprint reader/Windows Hello unavailable

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