Windows 10: Fingerprint scanner is not detected in Asus ROG Zephyrus g14 after Windows update.

Discus and support Fingerprint scanner is not detected in Asus ROG Zephyrus g14 after Windows update. in Windows Hello & Lockscreen to solve the problem; I just bought Asus ROG Zephyrus g14. I could use fingerprint scanner when I first setup my laptop. But after some updates, I can't use Windows hello... Discussion in 'Windows Hello & Lockscreen' started by abdasgupta, Sep 2, 2020.

  1. Fingerprint scanner is not detected in Asus ROG Zephyrus g14 after Windows update.


    I just bought Asus ROG Zephyrus g14. I could use fingerprint scanner when I first setup my laptop. But after some updates, I can't use Windows hello fingerprint sign on. It is not detecting the hardware. Though I installed Goodix driver, it's still showing same error.


    Thanks,

    Abhishek


    Fingerprint scanner is not detected in Asus ROG Zephyrus g14 after Windows update. 79bd2eaa-398c-4581-868b-b239cdc1d986?upload=true.png Fingerprint scanner is not detected in Asus ROG Zephyrus g14 after Windows update. 1f092ffc-504d-4e7a-a74d-f58127585295?upload=true.png Fingerprint scanner is not detected in Asus ROG Zephyrus g14 after Windows update. 2007645a-d0cc-44a5-b57a-d80007082b21?upload=true.png

    :)
     
    abdasgupta, Sep 2, 2020
    #1
  2. Brink Win User

    CES 2020: ASUS unveils Zephyrus G14 and Ryzen TUF Gaming laptop

    Source: CES 2020: ASUS unveils Zephyrus G14 and Ryzen-powered TUF Gaming laptops | Windows Experience Blog


     
    Brink, Sep 2, 2020
    #2
  3. Brink Win User
    Computex 2017: ASUS unveils new ROG Zephyrus for gaming


    Source: Computex 2017: ASUS unveils new ROG Zephyrus for gaming, powered by Windows 10 - Windows Experience Blog
     
    Brink, Sep 2, 2020
    #3
  4. Fingerprint scanner is not detected in Asus ROG Zephyrus g14 after Windows update.

    Fingerprint Scanner Not Working

    Hello Gary,



    Thank you for posting on Microsoft Community.

    To resolve this issue try the following steps:




    • Have you updated the driver for the Finger Print scanner? If not, check on the manufacturer’s website (HP).

    • Check if installing the latest driver of the fingerprint scanner allows you to login using a Microsoft Account?


    This issue might occur due to driver incompatibility since upgrading to Windows 10.



    If you have the raw executable file of the corresponding driver for the validity sensor, I would suggest you to install the downloaded driver file in compatible mode with Windows 7 or 8. Refer to the following steps to do so.




    • Right click on the driver, and click on Properties.

    • Go to the Compatibility tab.

    • Check the box for Run this program in compatibility mode for:

    • Select Windows 7 in the list of Operating systems.

    • Click OK.

    • Double-click the driver file to install the driver and follow the onscreen instructions.

    • Reboot your computer.


    Hope the above steps help.



    Thank you.
     
    Mohan Suryanarayan, Sep 2, 2020
    #4
Thema:

Fingerprint scanner is not detected in Asus ROG Zephyrus g14 after Windows update.

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