Windows 10: Fingerprint scanner not compatible with windows hello fingerprint

Discus and support Fingerprint scanner not compatible with windows hello fingerprint in Windows Hello & Lockscreen to solve the problem; Sir, I have Dell vostro laptop with windows 10 home single language. Since few days my laptop's fingerprint is not working. On going in Setting a... Discussion in 'Windows Hello & Lockscreen' started by Arjun_296, Jun 21, 2020.

  1. Arjun_296 Win User

    Fingerprint scanner not compatible with windows hello fingerprint


    Sir,


    I have Dell vostro laptop with windows 10 home single language. Since few days my laptop's fingerprint is not working. On going in Setting a shown as "we couldn't find a fingerprint scanner compatible with windows hello fingerprint" and option showing REMOVE and ADD ANOTHER but both of these not working. I have done many things like, uninstall the synaptic and again install, update, install BIOS again etc. Please suggest me what should I do?


    Fingerprint scanner not compatible with windows hello fingerprint 9d82a660-23f8-4b13-b5b8-8ceda60570ad?upload=true.png

    :)
     
    Arjun_296, Jun 21, 2020
    #1

  2. Couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint

    Hi there

    My fingerprint scanner on my HP Envy stopped working a few days ago. I receive an error message when viewing the sign in options "Couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint".

    I've checked Device Manager to ensure that it is set to Automatic and running.
     
    Tina LJMcGee, Jun 21, 2020
    #2
  3. Windows Hello Fingerprint not working

    This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

    After taking all the steps you suggested on here it says i have the latest update.
     
    MildredMorales2, Jun 21, 2020
    #3
  4. LeanderR Win User

    Fingerprint scanner not compatible with windows hello fingerprint

    Couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint

    Hello,

    I also have the same issue. I have uninstalled and reinstalled the Synaptics Fingerprint driver. I have updated the driver. I have updated BIOS. I have stopped and restarted the Credentials Manager. Still the same error message - "Couldn't
    find a fingerprint scanner compatible with Windows Hello Fingerprint".
     
    LeanderR, Jun 21, 2020
    #4
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Fingerprint scanner not compatible with windows hello fingerprint

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