Windows 10: Fingerprint scanner not working on VivoBook after windows update 11-11-2020

Has anyone else encountered this?

I have an ASUS VivoBook and after today's windows update, the fingerprint scanner was not working. Had to do a system restore to get it to work again.


BTW I only now just learned that we no longer have an easy option to have Windows Update notify you about the update but not download or install them until you want to do it manually. Seems like a pretty lame change to me. I did pause updates for 7 days. Why did they remove the options on how updates are handled ?


Will create a support ticket tomorrow to notify Microsoft of the issue.

:)

 

Fingerprint Scanner Not Working

Hello Gary,



Thank you for posting on Microsoft Community.

To resolve this issue try the following steps:

• 
  Have you updated the driver for the Finger Print scanner? If not, check on the manufacturer’s website (HP).
  
• 
  Check if installing the latest driver of the fingerprint scanner allows you to login using a Microsoft Account?
  

This issue might occur due to driver incompatibility since upgrading to Windows 10.



If you have the raw executable file of the corresponding driver for the validity sensor, I would suggest you to install the downloaded driver file in compatible mode with Windows 7 or 8. Refer to the following steps to do so.

• 
  Right click on the driver, and click on Properties.
  
• 
  Go to the Compatibility tab.
  
• 
  Check the box for Run this program in compatibility mode for:
  
• 
  Select Windows 7 in the list of Operating systems.
  
• 
  Click OK.
  
• 
  Double-click the driver file to install the driver and follow the onscreen instructions.
  
• 
  Reboot your computer.
  

Hope the above steps help.



Thank you.

 

Windows 11 in 2020?

hello dear

Free Windows 11 beta in 2019 / 2020?

your pc windows 10?

you want windows 11?

goodbye windows 7 2009 - 2020

 

windows 11 update

There
is no Windows 11

• Created October 25, 2020 by
  Cyber_Defend_Team