Windows 10: Fingerprint scanner not working ----- WINDOWS 10 1809

Discus and support Fingerprint scanner not working ----- WINDOWS 10 1809 in Windows 10 Drivers and Hardware to solve the problem; I have an HP ProBook 470 G5 and I cannot get Fingerprint scanner to work all drivers are installed but biometrics are not shown in Devices. Can... Discussion in 'Windows 10 Drivers and Hardware' started by jaburmester, Mar 26, 2019.

  1. Fingerprint scanner not working ----- WINDOWS 10 1809


    I have an HP ProBook 470 G5 and I cannot get Fingerprint scanner to work all drivers are installed but biometrics are not shown in Devices.

    Can someone please help to resolve issue.

    Thank you.

    :)
     
    jaburmester, Mar 26, 2019
    #1

  2. Fingerprint Scanner Not Working

    Hello Gary,



    Thank you for posting on Microsoft Community.

    To resolve this issue try the following steps:




    • Have you updated the driver for the Finger Print scanner? If not, check on the manufacturer’s website (HP).

    • Check if installing the latest driver of the fingerprint scanner allows you to login using a Microsoft Account?


    This issue might occur due to driver incompatibility since upgrading to Windows 10.



    If you have the raw executable file of the corresponding driver for the validity sensor, I would suggest you to install the downloaded driver file in compatible mode with Windows 7 or 8. Refer to the following steps to do so.




    • Right click on the driver, and click on Properties.

    • Go to the Compatibility tab.

    • Check the box for Run this program in compatibility mode for:

    • Select Windows 7 in the list of Operating systems.

    • Click OK.

    • Double-click the driver file to install the driver and follow the onscreen instructions.

    • Reboot your computer.


    Hope the above steps help.



    Thank you.
     
    Mohan Suryanarayan, Mar 26, 2019
    #2
  3. tazgal Win User
    Fingerprint scanner not working on my laptop after changing to windows


    My fingerprint scanner/login was working until recently and I am not sure how to fix it. I upgraded to windows 10 on my laptop from windows 8 and then the scanner stopped working. When i go the settings/sign-in options the ability to set-up the fingerprint icon is there, however after i click on set-up and get started I don't get the screen option to input my pin. I have already set-up a pin which i use to log onto my computer. I would greatly appreciate any assistance with this issue. I have attached screen-shots of the three steps.
     
    tazgal, Mar 26, 2019
    #3
  4. Fingerprint scanner not working ----- WINDOWS 10 1809

    Fingerprint Scanner for x64... Help!!!

    I have tried Microsoft's fingerprint scanner and one by APC (had them at work), neither manufacturer openly supports x64.

    There are no drivers for those. Looked everywhere.

    I was just asking if anyone knew of a model that does dox64, laptop scanners don't count as this is for a desktop.

    I'm just product searching.
     
    thebeephaha, Mar 26, 2019
    #4
Thema:

Fingerprint scanner not working ----- WINDOWS 10 1809

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