Windows 10: fingerprint scanner not working

Discus and support fingerprint scanner not working in Windows Hello & Lockscreen to solve the problem; Hi, I have a Lenovo laptop and my fingerprint scanner all of a sudden stopped working after updating to windows 10 hello 1909. Ive tried to do... Discussion in 'Windows Hello & Lockscreen' started by tashtash91, May 12, 2020.

  1. fingerprint scanner not working


    Hi,

    I have a Lenovo laptop and my fingerprint scanner all of a sudden stopped working after updating to windows 10 hello 1909.

    Ive tried to do windows x + device manager + biometrics + and roll back but the roll back feature is blocked. Im not sure what to do. It says I have the updated version of the driver software, and that the finger print scanner is unable to be activated because it is not compatible with windows hello. Please help.

    :)
     
    tashtash91, May 12, 2020
    #1

  2. Fingerprint Scanner Not Working

    Hello Gary,



    Thank you for posting on Microsoft Community.

    To resolve this issue try the following steps:




    • Have you updated the driver for the Finger Print scanner? If not, check on the manufacturer’s website (HP).

    • Check if installing the latest driver of the fingerprint scanner allows you to login using a Microsoft Account?


    This issue might occur due to driver incompatibility since upgrading to Windows 10.



    If you have the raw executable file of the corresponding driver for the validity sensor, I would suggest you to install the downloaded driver file in compatible mode with Windows 7 or 8. Refer to the following steps to do so.




    • Right click on the driver, and click on Properties.

    • Go to the Compatibility tab.

    • Check the box for Run this program in compatibility mode for:

    • Select Windows 7 in the list of Operating systems.

    • Click OK.

    • Double-click the driver file to install the driver and follow the onscreen instructions.

    • Reboot your computer.


    Hope the above steps help.



    Thank you.
     
    Mohan Suryanarayan, May 12, 2020
    #2
  3. Fingerprint Scanner for x64... Help!!!

    I have tried Microsoft's fingerprint scanner and one by APC (had them at work), neither manufacturer openly supports x64.

    There are no drivers for those. Looked everywhere.

    I was just asking if anyone knew of a model that does dox64, laptop scanners don't count as this is for a desktop.

    I'm just product searching.
     
    thebeephaha, May 12, 2020
    #3
  4. fingerprint scanner not working

    Windows Hello Fingerprint not working

    This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

    After taking all the steps you suggested on here it says i have the latest update.
     
    MildredMorales2, May 12, 2020
    #4
Thema:

fingerprint scanner not working

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