Windows 10: Fingerprint scanner on HP Spectre laptop not working

The fingerprint scanner is not working on my laptop. It was fine yesterday, however now the option is not there. When I go to the sign in options in settings it says that "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint." The laptop is less than 6 months old and one of the reasons I bought this was its fingerprint security. It also says Windows Hello Face is also unavailable.


It seems Windows Hello has screwed up my PC without my knowledge.

:)

 

Fingerprint scanner not working

Sir I have a Windows 10 HP laptop, on which I had been using the fingerprint scanner as a sign-in option. But since a few days, my device is showing that it cannot find a fingerprint scanner compatible with Windows Hello Fingerprint. Please suggest me
what i should do.

 

Fingerprint Scanner Not Working

Hello Gary,



Thank you for posting on Microsoft Community.

To resolve this issue try the following steps:

• 
  Have you updated the driver for the Finger Print scanner? If not, check on the manufacturer’s website (HP).
  
• 
  Check if installing the latest driver of the fingerprint scanner allows you to login using a Microsoft Account?
  

This issue might occur due to driver incompatibility since upgrading to Windows 10.



If you have the raw executable file of the corresponding driver for the validity sensor, I would suggest you to install the downloaded driver file in compatible mode with Windows 7 or 8. Refer to the following steps to do so.

• 
  Right click on the driver, and click on Properties.
  
• 
  Go to the Compatibility tab.
  
• 
  Check the box for Run this program in compatibility mode for:
  
• 
  Select Windows 7 in the list of Operating systems.
  
• 
  Click OK.
  
• 
  Double-click the driver file to install the driver and follow the onscreen instructions.
  
• 
  Reboot your computer.
  

Hope the above steps help.



Thank you.

 

Is the fingerprint scanner of HP laptops such as the ProBook 430 G2 simply incompatible with current Windows versions?

I recently bought a refurbished HP ProBook 430 G2 in Japan. It feels new and I'm very happy with it.

I believe this model was originally sold with Windows 8 or 8.1 but it had a fresh install of Windows 10 on it when I bought it.

The laptop seems to have a fingerprint scanner below the keyboard, to the right of trackpad.

It doesn't seem to do anything. I can't find it listed in Device Manager. I can find lots of people asking similar questions on various forums but without adequate answers.

I have updated Windows 10 and updated all drivers from the HP website. I have specifically downloaded and run every version of the fingerprint scanner from HP's site that have links posted in the answers in the forums I found on this topic.

Under Sign-in Options / Windows Hello Fingerprint it says "This option is currently unavailable - click to learn more". Clicking does not lead to any solutions though.

My best theory is that Windows Hello is new and requires a specific kind of fingerprint scanner driver that is either not compatible with the sensor hardware on this laptop, or which has not had a Hello-compatible driver released for some reason.

My second theory is that perhaps my laptop has a "blank" where the fingerprint sensor would be and that it was optional and my laptop never had one but I just don't know what it should look like (-: