Windows 10: Fingerprint scanner stopped working

Discus and support Fingerprint scanner stopped working in Windows 10 Gaming to solve the problem; I have Windows 10 on my Acer Swift 3 laptop. I have been using the fingerprint scanner to log in without a problem until it suddenly disappeared as an... Discussion in 'Windows 10 Gaming' started by aceata, Aug 11, 2022.

  1. aceata Win User

    Fingerprint scanner stopped working


    I have Windows 10 on my Acer Swift 3 laptop. I have been using the fingerprint scanner to log in without a problem until it suddenly disappeared as an option yesterday and I was forced to sign in with my PIN:I went to device manager and opened the fingerprint scanner properties under Biometric devices. I saw the message: Currently this hardware device is not connected to the computer Code 45.After looking up some troubleshooting options, I uninstalled the device as per instructions and restarted my PC. Now the fingerprint scanner device is GONE. I even reset my PC and reinstalled Windows and

    :)
     
    aceata, Aug 11, 2022
    #1

  2. Fingerprint Scanner Not Working

    Hello Gary,



    Thank you for posting on Microsoft Community.

    To resolve this issue try the following steps:




    • Have you updated the driver for the Finger Print scanner? If not, check on the manufacturer’s website (HP).

    • Check if installing the latest driver of the fingerprint scanner allows you to login using a Microsoft Account?


    This issue might occur due to driver incompatibility since upgrading to Windows 10.



    If you have the raw executable file of the corresponding driver for the validity sensor, I would suggest you to install the downloaded driver file in compatible mode with Windows 7 or 8. Refer to the following steps to do so.




    • Right click on the driver, and click on Properties.

    • Go to the Compatibility tab.

    • Check the box for Run this program in compatibility mode for:

    • Select Windows 7 in the list of Operating systems.

    • Click OK.

    • Double-click the driver file to install the driver and follow the onscreen instructions.

    • Reboot your computer.


    Hope the above steps help.



    Thank you.
     
    Mohan Suryanarayan, Aug 11, 2022
    #2
  3. Windows Hello Fingerprint not working

    This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

    After taking all the steps you suggested on here it says i have the latest update.
     
    MildredMorales2, Aug 11, 2022
    #3
  4. tazgal Win User

    Fingerprint scanner stopped working

    Fingerprint scanner not working on my laptop after changing to windows

    My fingerprint scanner/login was working until recently and I am not sure how to fix it. I upgraded to windows 10 on my laptop from windows 8 and then the scanner stopped working. When i go the settings/sign-in options the ability to set-up the fingerprint icon is there, however after i click on set-up and get started I don't get the screen option to input my pin. I have already set-up a pin which i use to log onto my computer. I would greatly appreciate any assistance with this issue. I have attached screen-shots of the three steps.
     
    tazgal, Aug 11, 2022
    #4
Thema:

Fingerprint scanner stopped working

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