Windows 10: fingerprint scanner stops working for no reason

my fingerprint scanner stops working for no reason. I deleted the fingerprints and try to set up again but this time it gives some error and cant set up fingerprints. I tried to delete and reinstall the driver but it didn't solved my problem. Any suggestions?

submitted by /u/yucehonosss
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:)

 

Fingerprint Scanner Not Working

Hello Gary,



Thank you for posting on Microsoft Community.

To resolve this issue try the following steps:

• 
  Have you updated the driver for the Finger Print scanner? If not, check on the manufacturer’s website (HP).
  
• 
  Check if installing the latest driver of the fingerprint scanner allows you to login using a Microsoft Account?
  

This issue might occur due to driver incompatibility since upgrading to Windows 10.



If you have the raw executable file of the corresponding driver for the validity sensor, I would suggest you to install the downloaded driver file in compatible mode with Windows 7 or 8. Refer to the following steps to do so.

• 
  Right click on the driver, and click on Properties.
  
• 
  Go to the Compatibility tab.
  
• 
  Check the box for Run this program in compatibility mode for:
  
• 
  Select Windows 7 in the list of Operating systems.
  
• 
  Click OK.
  
• 
  Double-click the driver file to install the driver and follow the onscreen instructions.
  
• 
  Reboot your computer.
  

Hope the above steps help.



Thank you.

 

Windows Hello Fingerprint not working

This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

After taking all the steps you suggested on here it says i have the latest update.

 

Fingerprint scanner stopped working

Hello Noreen, my name is Alexander. I'm an Independent Advisor and I'm happy to assist you!

I recommend that you try to check if there are any hidden devices for Fingerprint Scanner under Biometric Devices. Please, take the following steps:

1. Press Windows+X keys and select Device Manager.

2. Look for View then click on the result and select Show hidden devices.

3. Look for Fingerprint drivers listed under Biometric Devices.

4. If the driver is listed there, right-click on it and then choose Update Driver.

5. Reboot the PC.

I also recommend that you check the Biometric service. Please, take the steps.

1. Press Windows+R keys and open Run.

2. Type in services.msc and click on OK.

3. Look for Windows Biometric service.

4. Double click on Windows Biometric and on the Start button to run the service.

5. Click on the drop-down menu to select the Startup type (Automatic).

6. Click on OK.

Best regards,

Alexander B.