Windows 10: Fingerprint Sensor Not Working

Discus and support Fingerprint Sensor Not Working in Windows Hello & Lockscreen to solve the problem; Hello,I have a Dell XPS 7590 laptop purchased through the Microsoft Store in Canada and the fingerprint sensor doesn't work. I purchased the extended... Discussion in 'Windows Hello & Lockscreen' started by TimHolley, Jul 13, 2021.

  1. TimHolley Win User

    Fingerprint Sensor Not Working


    Hello,I have a Dell XPS 7590 laptop purchased through the Microsoft Store in Canada and the fingerprint sensor doesn't work. I purchased the extended warranty so it should still be covered by warranty. I've reinstalled the driver, as well as rerecorded the finger print several times. I've also cleaned the sensor itself, but it still won't work. After several weeks of searching for warranty service and calling phone numbers, I've been unable to speak with anyone or get any information on how to get my computer serviced. I've spoken with Dell and they say that the warranty is provide

    :)
     
    TimHolley, Jul 13, 2021
    #1

  2. Fingerprint sensor not working

    I just updated to the newest version of Windows. This current laptop is only 2 weeks old and when I got it, the fingerprint sensor was working just fine. Now, after the update, the fingerprint sensor doesn't work. When I got to settings, it says we couldn't
    find a fingerprint sensor compatible with Windows Hello even though it worked before the update. How would I fix this? I've tried restarting but it doesn't work.
     
    DerrickWang3, Jul 13, 2021
    #2
  3. Fingerprint reader not working

    Thanks for the response. We need to update the driver associated to fingerprint hardware to help resolve the issue. Follow the steps below:

    • Go to Control Panel --> Device Manager.
    • In the Device Manager, click Biometric Devices and expand the list. The fingerprint sensor is listed as a
      Synaptics FP Sensor, depending on the model of your system.
    • Right click on the device and choose Properties.
    • In the Properties, click “Driver” tab.
    • Click “Update Driver” for searching updated driver package even if the driver is up-to-date.

    Let us know if this works.
     
    Martin Bar, Jul 13, 2021
    #3
  4. S-and-S Win User

    Fingerprint Sensor Not Working

    fingerprint sensor

    You can use the fingerprint sensor with any program that supports it. For now, as far as I am aware, the fingerprint sensor on a Windows PC is only usable for signing in. I'll be happy to be corrected.

    Let's hope that changes. I can use the fingerprint sensor on my Android phone to sign in to several apps.
     
    S-and-S, Jul 13, 2021
    #4
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Fingerprint Sensor Not Working

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