Windows 10: fingerprint sign-in disappeared

Discus and support fingerprint sign-in disappeared in Windows Hello & Lockscreen to solve the problem; My fingerprint sign-in option disappeared and it says my computer doesn't have this option anymore. What?? Please help. I have been using it for a... Discussion in 'Windows Hello & Lockscreen' started by Waneja, Mar 7, 2021.

  1. Waneja Win User

    fingerprint sign-in disappeared


    My fingerprint sign-in option disappeared and it says my computer doesn't have this option anymore. What?? Please help. I have been using it for a year.

    :)
     
    Waneja, Mar 7, 2021
    #1

  2. Fingerprint login disappeared from sign-in options

    I have a Lenovo x270 laptop that is brand new. I performed a system update and the fingerprint sign-in disappeared. How can I bring it back ?
     
    AviPe'er work, Mar 7, 2021
    #2
  3. Nikhar_K Win User
    Windows Hello Fingerprint issue

    Hi Rajesh,



    Thank you for writing to Microsoft Community Forums.



    We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:



    • When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
    • What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
    • Were you able to use the Windows Hello Fingerprint to login to Windows earlier?


    Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



    As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:



    1. On the login screen, click on Sign-in options.
    2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.


    Refer the screenshot below:




    fingerprint sign-in disappeared fc087693-5104-47d8-960f-4d6097885918?upload=true.jpg




    If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:



    1. Press Windows key + I, to open
      Settings
      .
    2. Click on Accounts and click on
      Sign-in options
      on the left pane.
    3. Now, click on Windows Hello Fingerprint and click on
      Remove.
    4. Follow the on-screen instructions to remove the Fingerprint.
    5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.


    Let us know how it goes.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Mar 7, 2021
    #3
  4. fingerprint sign-in disappeared

    fingerprint sign in isnt working or letting me set up

    Hello Samantha,

    Driver incompatibility is one of the possible reasons why fingerprint sign-in isn't working on your computer. For us to further isolate and assist you better with this, kindly follow the steps below:

    Step 1: Roll back drivers / use default drivers

    • Open Device Manager by right-clicking the Start button and choosing Device Manager from the list.
    • Locate your fingerprint driver and double click it to open its properties.
    • Click the Roll Back Driver button.
    This will install the previously installed driver instead of the one you’re currently using.

    To go back to the default drivers do the following:

    • Open Device Manager.
    • Find your fingerprint scanner driver.
    • Right-click it and choose Uninstall device.
    • Check Delete the driver software for this device and click
      Uninstall
      .

    Step 2: Update your drivers

    It's often better to use the latest driver optimized for Windows 10, so make sure that you visit your fingerprint scanner manufacturer and check for latest Windows 10 drivers.

    We also suggest visiting the article below to know more details about it.

    Update drivers in Windows 10

    Feel free to update us with the results.
     
    Michelle Vil, Mar 7, 2021
    #4
Thema:

fingerprint sign-in disappeared

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