Windows 10: Fingerprint sign-in on Asus laptop stopped after Windows 10 update

I've been using the fingerprint sign-in for a year now with no problems but after the last Windows 10 update it has stopped working and when I go to settings it says "Windows Hello is not available on this device." How do I fix this?

:)

 

fingerprint sign in isnt working or letting me set up

Hello Samantha,

Driver incompatibility is one of the possible reasons why fingerprint sign-in isn't working on your computer. For us to further isolate and assist you better with this, kindly follow the steps below:

Step 1: Roll back drivers / use default drivers

• Open Device Manager by right-clicking the Start button and choosing Device Manager from the list.
• Locate your fingerprint driver and double click it to open its properties.
• Click the Roll Back Driver button.

This will install the previously installed driver instead of the one you’re currently using.

To go back to the default drivers do the following:

• Open Device Manager.
• Find your fingerprint scanner driver.
• Right-click it and choose Uninstall device.
• Check Delete the driver software for this device and click
  Uninstall.

Step 2: Update your drivers

It's often better to use the latest driver optimized for Windows 10, so make sure that you visit your fingerprint scanner manufacturer and check for latest Windows 10 drivers.

We also suggest visiting the article below to know more details about it.

Update drivers in Windows 10

Feel free to update us with the results.

 

Fingerprint scanner not working on my laptop after changing to windows


My fingerprint scanner/login was working until recently and I am not sure how to fix it. I upgraded to windows 10 on my laptop from windows 8 and then the scanner stopped working. When i go the settings/sign-in options the ability to set-up the fingerprint icon is there, however after i click on set-up and get started I don't get the screen option to input my pin. I have already set-up a pin which i use to log onto my computer. I would greatly appreciate any assistance with this issue. I have attached screen-shots of the three steps.

 

Signing in with fingerprint stopped working on Windows 10

I bought a new Lenovo Yoga 920 Glass and went through some regular setup and configurations.

Fingerprint was working nicely as expected.

Next day I installed a couple of simple programs like browser and then a big Windows update was needed.

I was then prompted with the need to set up Windows Hello and a PIN.

Somewhere along this, the fingerprint sign in stopped working.

Many articles refer to Settings > Sign-in options

But there I see on top in red "Windows Hello is preventing some options from being shown".

And under the Windows Hello it says "Windows Hello isn't available on this device".

Why is Hello not available and why has it disabled the fingerprint reader?

So now my sign in options are either the regular password or a PIN.

I wanted fingerprint for 2 reason... easier to log in but also more secure.

Looks like Windows decided the PIN was more secure than the fingerprint!

I am using a Microsoft account.

How do I get the fingerprint sign in option to work again?