Windows 10: Fingerprint Sign on

Discus and support Fingerprint Sign on in Windows Hello & Lockscreen to solve the problem; I am no longer able to unlock my laptop with my fingerprint. After my computer sat for a few days without use but was on, I had to sign in with my... Discussion in 'Windows Hello & Lockscreen' started by LaShawnConner, Sep 11, 2020.

  1. Fingerprint Sign on


    I am no longer able to unlock my laptop with my fingerprint. After my computer sat for a few days without use but was on, I had to sign in with my Microsoft password. When the fingerprint was not recognized I had to switch it to my pin. I didn't see the fingerprint option just the password and pin options. In the settings it says Windows Hello is currently unavailable, we couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint. I am confused because I used it earlier today with no problems before I shut down my computer and now I can't use it. I can't find the biometrics section.


    Please help me

    :)
     
    LaShawnConner, Sep 11, 2020
    #1
  2. Nikhar_K Win User

    Windows Hello Fingerprint issue

    Hi Rajesh,



    Thank you for writing to Microsoft Community Forums.



    We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:



    • When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
    • What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
    • Were you able to use the Windows Hello Fingerprint to login to Windows earlier?


    Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



    As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:



    1. On the login screen, click on Sign-in options.
    2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.


    Refer the screenshot below:




    Fingerprint Sign on fc087693-5104-47d8-960f-4d6097885918?upload=true.jpg




    If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:



    1. Press Windows key + I, to open
      Settings
      .
    2. Click on Accounts and click on
      Sign-in options
      on the left pane.
    3. Now, click on Windows Hello Fingerprint and click on
      Remove.
    4. Follow the on-screen instructions to remove the Fingerprint.
    5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.


    Let us know how it goes.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Sep 11, 2020
    #2
  3. fingerprint sign in isnt working or letting me set up

    Hello Samantha,

    Driver incompatibility is one of the possible reasons why fingerprint sign-in isn't working on your computer. For us to further isolate and assist you better with this, kindly follow the steps below:

    Step 1: Roll back drivers / use default drivers

    • Open Device Manager by right-clicking the Start button and choosing Device Manager from the list.
    • Locate your fingerprint driver and double click it to open its properties.
    • Click the Roll Back Driver button.
    This will install the previously installed driver instead of the one you’re currently using.

    To go back to the default drivers do the following:

    • Open Device Manager.
    • Find your fingerprint scanner driver.
    • Right-click it and choose Uninstall device.
    • Check Delete the driver software for this device and click
      Uninstall
      .

    Step 2: Update your drivers

    It's often better to use the latest driver optimized for Windows 10, so make sure that you visit your fingerprint scanner manufacturer and check for latest Windows 10 drivers.

    We also suggest visiting the article below to know more details about it.

    Update drivers in Windows 10

    Feel free to update us with the results.
     
    Michelle Vil, Sep 11, 2020
    #3
  4. Fingerprint Sign on

    Windows Hello Fingerprint issue

    Hi Nikhar,

    Thanks for the reply.

    Yesterday I had a chat discussion with one of the Microsoft tech agents. After much troubleshooting and hit and try, some issues got fixed.

    I use HP Client Security for fingerprint login. There I also created 'spare key' which was preventing Windows to show fingerprint login option. When I removed spare key option, I got back the fingerprint login option for me.

    Thanks & regards,

    Rajesh Pathak
     
    RajeshfromIndia, Sep 11, 2020
    #4
Thema:

Fingerprint Sign on

Loading...
  1. Fingerprint Sign on - Similar Threads - Fingerprint Sign

  2. Can't use fingerprint or face to sign in

    in Windows 10 Gaming
    Can't use fingerprint or face to sign in: I can't use fingerprint or facial recognition to sign in ,, it always shows "this option is currently unavailable" . https://answers.microsoft.com/en-us/windows/forum/all/cant-use-fingerprint-or-face-to-sign-in/b77b4c75-8d7d-46ce-983c-6b4cfce4df50
  3. Can't use fingerprint or face to sign in

    in Windows 10 Software and Apps
    Can't use fingerprint or face to sign in: I can't use fingerprint or facial recognition to sign in ,, it always shows "this option is currently unavailable" . https://answers.microsoft.com/en-us/windows/forum/all/cant-use-fingerprint-or-face-to-sign-in/b77b4c75-8d7d-46ce-983c-6b4cfce4df50
  4. Why has Microsoft not made the Hello sign in with fingerprint and face available to certain...

    in Windows 10 Gaming
    Why has Microsoft not made the Hello sign in with fingerprint and face available to certain...: I have a HP Elite X2 1012 G2 and it does have a fingerprint scanner as well as a front and rare facing camera but the Hello sign in option is not available for my device, i see an error message in the Windows Hello sign in option saying my device does not meet the minimum...
  5. Why has Microsoft not made the Hello sign in with fingerprint and face available to certain...

    in Windows 10 Software and Apps
    Why has Microsoft not made the Hello sign in with fingerprint and face available to certain...: I have a HP Elite X2 1012 G2 and it does have a fingerprint scanner as well as a front and rare facing camera but the Hello sign in option is not available for my device, i see an error message in the Windows Hello sign in option saying my device does not meet the minimum...
  6. Why has Microsoft not made the Hello sign in with fingerprint and face available to certain...

    in Windows Hello & Lockscreen
    Why has Microsoft not made the Hello sign in with fingerprint and face available to certain...: I have a HP Elite X2 1012 G2 and it does have a fingerprint scanner as well as a front and rare facing camera but the Hello sign in option is not available for my device, i see an error message in the Windows Hello sign in option saying my device does not meet the minimum...
  7. windows sign in - fingerprint

    in Windows 10 Gaming
    windows sign in - fingerprint: I have the fingerprint reader on my laptop. It has worked up until 2 days ago. I have updated my computer and when I go into settings it says that I cannot set up windows Hello because I dont have it when I do. How do I fix this?...
  8. windows sign in - fingerprint

    in Windows 10 Software and Apps
    windows sign in - fingerprint: I have the fingerprint reader on my laptop. It has worked up until 2 days ago. I have updated my computer and when I go into settings it says that I cannot set up windows Hello because I dont have it when I do. How do I fix this?...
  9. How do I get my WIndows Hello fingerprint sign in option to work?

    in Windows 10 Gaming
    How do I get my WIndows Hello fingerprint sign in option to work?: When I went to log onto my computer last night my fingerprint sensor said, sorry something went wrong. So I went to use my PIN instead. But something was wrong with that as well so I had to reset my pin before I could log in. Once I had logged in I decided to remove my...
  10. How do I get my WIndows Hello fingerprint sign in option to work?

    in Windows 10 Software and Apps
    How do I get my WIndows Hello fingerprint sign in option to work?: When I went to log onto my computer last night my fingerprint sensor said, sorry something went wrong. So I went to use my PIN instead. But something was wrong with that as well so I had to reset my pin before I could log in. Once I had logged in I decided to remove my...